Dental Front Office personnel - Calm Family Dental - Middletown, DE

Dental Front Office Manager (Part-Time) Calm Family Dental – Middletown, DE Calm Family Dental is seeking a experienced Front Office personnel to address daily front office operations, accurate billing, and an excellent patient experience. Position Overview This a PART-TIME POSITION. This role is responsible for all front-office functions, with a strong focus on accounts receivable, insurance management, scheduling efficiency, and current Eaglesoft knowledge . Key Responsibilities Manage front office operations, scheduling, and recall systems Actively monitor and resolve patient accounts receivable (A/R) Verify dental insurance benefits, deductibles, copays, and maximums Submit, track, and follow up on pre-authorizations and insurance claims fully utilize Eaglesoft Practice Management Software Address patient questions and concerns professionally and empathetically Generate and review daily Eaglesoft reports Requirements Minimum 1 year dental front office experience with Eaglesoft PMS, dental billing, insurance portals and A/R. Dental office management experience strongly preferred Eaglesoft PMS knowledge is mandatory Strong knowledge of PPO insurance and pre-authorization processes Excellent communication and organizational skills Professional, reliable, and punctual High school diploma or equivalent Preferred Qualifications Experience with treatment planning and financial presentations Bilingual (preferred, not required) What We Offer Supportive, team-oriented work environment Competitive pay based on experience Paid holidays (Thanksgiving, Christmas, New Year’s Day) Uniforms provided Job Type: Part-time Pay: $18.00-20.00 per hour Hours: 22–26 per week Job Type: Part-time Pay: $18.00 - $21.00 per hour Expected hours: 23.0 – 26 per week Benefits: 401(k) Employee discount Free health screenings Professional development assistance Uniform allowance Application Question(s): How do you typically respond to stress when managing multiple front-office tasks on your own? How do you ensure your verbal and non-verbal communication remains professional when receiving guidance, instructions or feedback from leadership and colleagues? Two patients arrive simultaneously: • Patient A: Has a Scheduled appointment • Patient B: Is a Walk-in with a billing concern and a raised voice What should you do FIRST? A. Address Patient B immediately B. Check in Patient A and acknowledge Patient B calmly C. Ask both to wait without explanation D. Walk away to find help How experienced are you with Eaglesoft, dental insurance portals, max and claims? Work Location: In person

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