Dental Receptionist - Gold Coast Dental Center - Fort Lauderdale, FL

Job Overview At Gold Coast Dental Center, the front office is not an entry-level position—it’s the heartbeat of the patient experience . We are seeking a warm, detail-oriented, and service-driven Receptionist/ Patient Care Coordinator who will serve as the first and last impression of our practice. From the moment a patient calls or walks through our doors, you set the tone for how they feel, how well they are cared for, and whether they trust us with their long-term dental health. This role is ideal for someone who thrives in a patient-centered environment , values excellence in the details, and understands that how we make people feel matters just as much as what we do . Who We Are Gold Coast Dental Center is a family-owned, relationship-based dental practice built on six core values that guide every interaction: Patients First Compassion & Empathy Excellence in the Details Integrity & Honesty Teamwork & Accountability Growth Mindset We combine modern dentistry with old-school hospitality to deliver a calm, 5-star, VIP experience —not rushed, not transactional. How You’ll Live Our Core Values Patients First: You treat every patient like a guest, not a number Compassion & Empathy: You understand dental anxiety and respond with patience and kindness Excellence in the Details: You keep schedules accurate, follow up consistently, and ensure nothing slips through the cracks Integrity & Honesty: You communicate clearly and professionally with patients and teammates Teamwork & Accountability: You support the entire office and take ownership of your role Growth Mindset: You’re open to feedback, learning, and continuous improvement Key Responsibilities Greet patients warmly in person and on the phone, creating a welcoming first impression Schedule, confirm, reschedule, and reserve appointments with efficiency and care Assist with new patient intake, insurance verification, and patient check-in/check-out Answer multi-line phone systems with excellent phone etiquette and professionalism Maintain accurate, organized patient records and documentation Support insurance verification, claims processing, and billing inquiries when needed Ensure HIPAA compliance and safeguard patient information Coordinate communication between patients and the clinical team to ensure smooth care flow Assist with administrative tasks including data entry, filing, and record management Experience & Skills We’re Looking For Prior experience in a dental or medical office strongly preferred Knowledge of dental terminology and insurance processes is a plus Familiarity with dental software such as Dentrix preferred Strong customer service skills in a fast-paced environment Excellent communication skills—both verbal and written Organized, dependable, and detail-oriented Comfortable with computers and basic office software Bilingual skills are a plus, but not required Compensation & Growth $18–$21/hour , based on experience and demonstrated skill Clear training, systems, and expectations Supportive, team-focused culture Opportunities for performance-based raises and long-term growth A workplace where your role truly matters This Role Is Not a Good Fit If You prefer minimal patient interaction You struggle with multitasking or communication You are uncomfortable with accountability or standards You’re looking for a short-term or low-engagement role How to Apply If you’re looking for more than just a front desk job —and want to be part of a practice that values people, service, and growth—we’d love to meet you. Pay: $18.00 - $21.00 per hour Expected hours: 36.0 – 40.0 per week Benefits: Continuing education credits Dental insurance Employee discount Employee mentoring program Free parking On-the-job training Opportunities for advancement Paid time off Paid training Professional development assistance Uniform allowance Education: High school or equivalent (Preferred) Location: Fort Lauderdale, FL 33308 (Preferred) Ability to Commute: Fort Lauderdale, FL 33308 (Required) Work Location: In person

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