Dental Front Office Lead/Manager - Smile Society - Hurst, TX

Smile Society is an up-and-coming dentist owned group built around one idea: when we take exceptional care of our team, they take exceptional care of patients. Our practices are modern, well-supported, and systemized so you can do your best work without constant chaos. You get the stability and resources of a growing group with the feel of a local office and a tight-knit team. Why This Role Exists The Front Office Lead is the operational heartbeat of the practice. You own the front desk team, the schedule, and the first and last impression of every patient. Your job is to keep the day running smoothly, hit targets, and make sure the doctor and clinical team can focus on dentistry. What You Get Competitive pay: $[30-50]/hour Support: central billing, HR, and marketing so you’re not doing everything alone Growth: clear path into multi-office leadership as we expand (training, playbooks, and mentorship) What You’ll Do Lead the Front Office and Team Supervise, train, and coach front desk team members Build and manage front desk schedules and coverage Run daily huddles and ensure phones, messages, and walk-ins are handled professionally Hold the team accountable to service standards and office protocols Own Patient Experience & Flow Ensure check-in/check-out is smooth, fast, and friendly Monitor and optimize the schedule to keep providers productive and on time Handle escalated patient concerns with empathy and solutions Keep the lobby and front office organized and brand-aligned Drive Scheduling & Collections Oversee scheduling templates to maximize production and minimize holes Support insurance verification, treatment presentation, and financial arrangements Monitor collections, A/R, and same-day collections with the central billing team Review key reports (production, collections, reappointment, case acceptance) and act on them Operate Within a System Implement Smile Society front office systems and checklists Ensure compliance with HIPAA, OSHA, and company policies Communicate clearly with the doctor, and leadership Support new hire onboarding and occasional training across locations if needed What You Bring 2+ years in a dental front office role; lead or manager experience strongly preferred Strong grasp of scheduling, insurance basics, and patient financials Experience with [Curve/Archy/Open Dental] or similar software Confident, calm communicator who can lead a team and handle tough conversations Organized, detail-oriented, and motivated by hitting goals as a team Job Types: Full-time, Contract Pay: $45,000.00 - $70,000.00 per year Benefits: Dental insurance Paid time off Work Location: In person

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