Dental Patient Care Coordinator/ Front Desk - Jade Dental - Palm Springs, FL

About the Role We are seeking an experienced Dental Patient Care Coordinator who knows insurance inside and out and can explain it to patients in a way that makes sense, builds confidence, and supports treatment acceptance. This role is not transactional. You are not explaining what their benefits are but how they are applied and work in a dental office. You are a financial guide and patient advocate , helping patients understand: Insurance benefits. How reimbursement really works Why choosing a good dental practice often leads to better care and outcomes You will support daily operations while driving revenue, reducing AR, and ensuring a seamless patient experience from check-in to final claim resolution. Experience Required (Non-Negotiable) 2–5 years of dental front office experience. Proven success managing dental insurance. Ability to clearly explain benefits, reimbursements, and patient responsibility. Strong treatment plan presentation skills. Confidence discussing fees, payments, and financial options. Dental experience only — medical office experience alone does not qualify. Bilingual (English-Spanish). Key Responsibilities Insurance & Financial Coordination Verify and accurately input insurance information in the PMS to ensure clean, timely claims. Manage all outstanding insurance claims through resolution. Confidently explain benefits and reimbursement expectations to patients. Set clear financial expectations before treatment—no surprises. If you do not deeply understand dental insurance—or you’re uncomfortable confidently explaining why it often pays very well but that payment does not always align with percentages on their plan — do not apply . If your experience is medical only, do not apply . Job Type: Part-time Pay: $20.00 - $24.00 per hour Benefits: Flexible schedule Experience: Dental: 2 years (Required) Language: English and Spanish (Required) Work Location: In person

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