Dental Office Front Desk Receptionist - - Vienna, VA

1. Patient Communication Answer incoming phone calls Schedule, reschedule, and confirm appointments Greet and check in patients warmly Respond to emails and text inquiries Manage patient questions about treatment, insurance, and billing Follow up on unscheduled treatment 2. Scheduling & Calendar Management Maintain productive doctor and hygiene schedules Fill cancellations quickly Manage same-day emergency appointments Coordinate treatment sequencing (e.g., SRP → re-eval → restorative) Track production goals and daily schedule efficiency 3. Insurance & Billing Verify insurance benefits before appointments Submit and track insurance claims Post insurance payments and adjustments Present treatment estimates Collect copays and outstanding balances Manage AR reports 4. Patient Check-In / Check-Out Confirm/update medical history and personal information Collect signatures and required forms Collect payments at time of service Schedule next appointments before patient leaves 5. Administrative Tasks Maintain patient records in practice management software Scan and upload documents Send referrals and request records Maintain HIPAA compliance Order office supplies (if assigned) 6. Treatment Coordination (If Role Includes It) Present treatment plans Discuss financing options (CareCredit, in-house plans) Track case acceptance Follow up on pending treatment 7. Office Presentation & Culture Keep reception area clean and organized Maintain professional appearance Deliver high-level customer service Help create a welcoming, positive office environment Job Types: Full-time, Part-time Pay: $20.00 - $25.00 per hour Benefits: Dental insurance Employee discount Flexible schedule Health insurance Paid time off Retirement plan Experience: Dental receptionist: 2 years (Required) Work Location: In person

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