Dental Patient Care Coordinator (Receptionist) - Elm Family Dentistry - West Springfield, MA

Why This Role Is So Fulfilling You’ll build real, long-term relationships with patients—many of whom have been with our practice for 30+ years You’ll help patients understand their treatment options and feel confident moving forward You’ll work in a supportive environment that values quality over volume You’ll be part of a multi-generational team where people are treated well—and tend to stay Our office culture is warm, collaborative, and deeply patient-centered. Kindness, clarity, and excellent customer service are essential to everything we do. Responsibilities Serve as a primary point of contact for patients regarding their treatment plans Communicate clearly face-to-face or via phone, email, and text message. Coordinate scheduling for comprehensive and restorative care Answer patient questions with empathy, professionalism, and accuracy Work closely with dentists, hygienists, and assistants to ensure a seamless patient experience Support insurance courtesy billing and administrative workflows as needed Qualifications Previous experience in a dental front-office, treatment coordinator, or patient care role preferred Strong communication and interpersonal skills Comfort discussing treatment plans and financial arrangements with patients Experience with electronic dental records and scheduling systems preferred A calm, organized, patient-first mindset Compensation is commensurate with experience and skills. Schedule Part-time Monday, Wednesday, Friday 8:00 AM – 2:00 PM No nights. No weekends. Pay & Benefits Competitive hourly pay based on experience Paid holidays (pro-rated for part-time status) Paid time for professional development Dental benefits available A respectful, stable workplace where your role is truly valued Our Principles We are proudly out-of-network with all insurance plans to protect the integrity of our patients’ care. We are staunchly anti-corporate and anti-private equity, and we believe healthcare decisions should always be made between patients and their providers—free from external pressure. Our Team Multi-generational, experienced healthcare professionals Supportive dentists, hygienists, assistants, and fellow coordinators Dentists with advanced training in comprehensive dentistry, including full-mouth rehabilitation, implants, and cosmetic care You’ll be supported, respected, and trusted to do meaningful work that makes a real difference in patients’ lives. Work Location: In person Job Type: Full-time Pay: $20.00 - $30.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid sick time Paid time off Professional development assistance Experience: Dental : 2 years (Required) Ability to Commute: West Springfield, MA 01089 (Required) Ability to Relocate: West Springfield, MA 01089: Relocate before starting work (Required) Work Location: In person

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