Administrative Assistant/Dental Office - San Luis Oral Surgery & Dental Implant Center - San Luis Obispo, CA

Job Description As an administrative support team member, this position is the front-line contact point for patients and referring practices. Often the first person a patient speaks to when they contact our office, and I help coordinate facets of their services. Responsible for supporting administrative team members and help them resolve immediate tasks. Take individual accountability for their role and responsibilities. Have awareness of each day’s objectives and will play a supportive role to achieve these objectives. Greet patients with value, thanking them for coming to our practice, and acknowledging the referrer. Encourage patients’ testimonials and invitations with value, as well as celebrating milestones and showing appreciation for trusting us with their care. Qualities: 1. Reliable 2. Self-motivated 3. Patient centered 4. Detailed oriented 5. Open communication even when hard conversations need to take place 6. Friendly 7. Be able to work with a team 8. Be able to prioritize tasks 9. Honest Job responsibilities: 1. Answer the phone and resolve patients concerns 2. Confirm appointements 3. Support the rest of the admin team as needed with immediate tasks 4. Transfer calls as needed (depending on the situation) 5. Collect information from patients prior to transferring the call to front office coordinator (Demographics, Dental and Medical Insurance, Guarantor, Referrals, X-rays, etc.) 6. Fax documents (coordination letters, and other miscellaneous documents) as needed 7. Send appointment confirmation text messages to patients 8. Send educational videos when confirming appointments (cons/work, consultations) 9. Submit review request to our patients 10. Collect and post payments in person on over the phone, and submit payment link to patient’s email 11. Scan documents as needed 12. Support PRD during study club (setting up, picking up food, breaking down). Job Type: Full-time Pay: From $20.00 per hour Benefits: 401(k) Employee discount Flexible schedule Health insurance Paid time off Professional development assistance Vision insurance Schedule: 8 hour shift Monday to Friday Education: High school or equivalent (Preferred) Experience: Dental office: 1 year (Required) Customer service: 1 year (Preferred) Work Location: In person

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