Dental Office Administrative Assistant - Michael L. Fellin DMD, LLC - Lebanon, PA

Job Title: Dental Office Administrative Assistant Location: Michael L. Fellin, DMD, LLC, Lebanon, PA Position Type: Full-Time (~35 hrs per week) Who We Are We are a relationship-based, primarily fee-for-service general dental practice built on trust, clinical excellence, and long-term patient relationships. Our patients choose us because they value quality, personalized care, and a practice that prioritizes integrity over volume. We are not a production factory. We run an organized, intentional schedule. We invest time in our patients. The Role The Administrative Assistant is the first and last impression of the practice. This role carries influence. You are not just answering phones — you are shaping patient perception, guiding financial conversations, and maintaining the structure that allows the clinical team to perform at a high level. In a fee-for-service environment, communication and confidence matter. You must be comfortable discussing treatment fees, explaining value, and standing behind the quality of care we provide. What You’ll Be Responsible For Creating a welcoming front office environment Building rapport with patients and reinforcing long-term relationships Scheduling appointments Answering and returning phone calls Submitting insurance claims Presenting treatment estimates and discussing financial arrangements clearly Posting payments and maintaining accurate accounts Protecting patient privacy and maintaining records Who Thrives Here Individuals who communicate confidently and clearly People who are organized, detail-driven, and proactive Those who understand that excellence in dentistry includes excellence in service Qualifications Previous customer service experience preferred Comfortable and professional in financial discussions High level of reliability and discretion Compensation & Benefits Competitive compensation based on experience Paid time off and paid holidays Dental benefits Why This Role Matters In a relationship-driven practice, the front office sets the tone. The right person in this role helps elevate patient retention, and overall practice culture. We are looking for someone who wants to be part of a stable, professional environment. If that sounds like you, submit your resume and a brief summary of your experience. Pay: $16.00 - $25.00 per hour Benefits: Employee discount Paid time off Retirement plan Work Location: In person

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