Dental Front Desk- Orthodontic Scheduling Coordinator - Hentscher-Johnson Orthodontics - Columbia, IL

Dental Front Desk / Scheduling Coordinator – Orthodontic Office Location: Columbia, Illinois Schedule: 32–40 hours per week Pay: Competitive hourly pay based on experience + quarterly bonuses We are a busy, well-established orthodontic practice looking for a friendly, organized Dental Front Desk / Scheduling Coordinator to join our team. This position is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in creating a welcoming experience for patients and families. As the first point of contact for our office, you’ll play a key role in ensuring patients feel comfortable, informed, and well cared for from their first phone call through each visit. Dental or orthodontic experience is helpful, but we are happy to train the right candidate who brings a great attitude, strong communication skills, and a commitment to excellent customer service. What You'll Do Schedule and coordinate patient appointments efficiently Answer phones and assist patients with scheduling and general questions Guide new patients through their first visit and intake process Manage recall appointments and follow-up scheduling Review and maintain patient ledgers and accounts receivable tasks Prepare weekly administrative reports and paperwork Manage office email and patient text communications Work closely with the clinical team to keep the daily schedule running smoothly What We're Looking For Friendly, professional, and patient-focused personality Excellent communication skills (in person and on the phone) Strong organizational and multitasking abilities Ability to stay calm and efficient in a fast-paced office environment Comfortable using computers and office software (Mac experience preferred) Positive attitude and strong team player Flexibility with work schedule when needed Preferred but not required Dental or orthodontic office experience Front desk, patient coordinator, or scheduling experience Basic understanding of dental insurance Why You'll Love Working Here Supportive and positive team environment Fun office culture working with kids and families Competitive hourly pay based on experience Quarterly performance bonuses Training and growth opportunities Schedule 32–40 hours per week If you enjoy helping people, staying organized, and being part of a friendly and energetic team , we’d love to meet you. Apply today to join our orthodontic family! Pay: $20.00 - $25.00 per hour Benefits: 401(k) 401(k) matching Employee discount Paid time off Professional development assistance Schedule: 8 hour shift Education: High school or equivalent (Required) Experience: Customer Service: 1 year (Preferred) Computer Skills: 1 year (Preferred) Work Location: In person

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