Dental Front Desk - Lit Dental Esthetics & Implant Center - Wayland, MA

Lit Dental Esthetics & Implant Center is a modern dental practice focused on advanced dentistry and delivering an exceptional patient experience. We are seeking a friendly, organized Dental Front Desk to join our administrative team. This position is primarily phone and patient communication focused , assisting patients with scheduling, answering questions, and helping maintain a smooth and welcoming front desk environment. We are looking for someone who is calm, professional, and highly organized , with strong customer service skills and the ability to communicate clearly with patients throughout the day. You will work as part of our administrative team, supporting the systems and organization that allow the practice to operate efficiently. Responsibilities Answer incoming calls and assist patients with scheduling and questions Coordinate and manage patient appointments Greet patients and provide a welcoming first impression Verify insurance benefits and assist with treatment coordination when needed Process patient payments and maintain accurate patient records Communicate with the clinical team to support efficient patient flow Maintain a professional and organized front desk workspace Assist the administrative team with daily operational tasks and scheduling coordination Qualifications Experience in customer service, hospitality, medical, or dental front desk preferred Comfortable speaking with patients on the phone throughout the day Friendly, calm, and professional communication style Strong organizational and multitasking abilities Detail-oriented and dependable Experience with dental software (Curve or similar) is helpful but not required We are happy to train the right candidate who demonstrates strong customer service skills and a professional demeanor. Schedule & Benefits 4-day workweek (Monday–Thursday) Occasional pre-scheduled weekends 6 weeks structured PTO (activates after 3 months) 401(k) with Safe Harbor match (after 1 year) In-house dental care for employees Responsibilities and systems may evolve as the practice grows, and any structural updates will be clearly communicated. Job Type: Full-time Pay: From $26.00 per hour Expected hours: 32 – 36 per week Benefits: 401(k) matching Dental insurance Employee discount Free parking On-the-job training Paid time off Work Location: In person

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