Dental Patient Care Coordinator - The Dental Haus - Monroe, WI

Patient Care Coordinator Join Us in our Our Brand-New Dental Office We’re not just looking for someone to answer phones or schedule appointments, we’re looking for the person who sets the tone for our entire patient experience. Our new Patient Care Coordinator will be the friendly voice on the phone, the welcoming face at the front desk, and the guide who helps patients feel comfortable, informed, and cared for throughout their dental journey. We’re looking for someone who has worked in dentistry before for a minimum of 1 year. We recently moved into a beautiful new practice space , and our team that truly enjoys working together, supporting one another, and providing the kind of care we would want for our own families. If you’re someone who loves helping people, thrives in an organized environment, and enjoys being part of a positive team, this could be a great fit for you. What You’ll Be Doing Your role is all about creating an exceptional experience for every patient who interacts with our office. Day-to-day responsibilities include: · Welcoming patients and managing check-in and check-out · Answering phones and communicating with patients via text, email, and phone · Scheduling and confirming appointments and keeping the doctor and hygiene schedules productive and full · Helping patients understand treatment plans and insurance coverage · Collecting and updating health history and insurance information · Processing patient payments and insurance payments · Sending insurance pre-estimates and referrals to other offices · Sending patient statements and monitoring accounts receivable · Keeping patient records accurate and organized · Helping maintain a clean, welcoming office environment · Supporting the team with tasks that help the practice run smoothly · Occasionally participating in team travel for continuing education or team-building events About every 6-7 weeks, you may also serve as the after-hours emergency contact in case a patient emergency requires coming into the office with the dentist, this is a rare event. The Kind of Person Who Thrives Here Our best team members tend to be: · Naturally warm, kind, and welcoming · Highly organized and detail-oriented · Great at multitasking without getting overwhelmed · Comfortable with computers and learning new systems · Strong communicators who enjoy talking with patients · Team players who notice when help is needed and jump in · People who care about providing excellent service and patient comfort Some dental experience is required, but what matters most is attitude, reliability, and a genuine desire to help people. Experience & Skills Required · High School Diploma or GED · Strong computer and communication skills · 1 year of dental experience, in any role in the office Preferred · Familiarity with dental insurance and treatment terminology · Experience with Open Dental software Bilingual abilities are a plus to effectively serve diverse patient populations Employment is contingent upon successful completion of a background check. Schedule · 36–40 hours per week · Monday–Friday Benefits We value our team and offer: · 401(k) · 401(k) matching · Health insurance premium reimbursement · Life insurance · Paid time off · Employee dental treatment stipend in office Top 5 Reasons You’ll Love Working Here 1. A Brand-New, Beautiful Practice Work in a modern, newly built dental office designed to be comfortable, efficient, and welcoming for both patients and team members. A fresh space makes a big difference in the day-to-day experience. 2. A Team That Truly Supports Each Other We believe great patient care starts with a positive team environment . Our team works closely together, communicates openly, and steps in to help when someone needs it. No drama—just people who care about doing great work together. 3. You Make a Real Difference for Patients As our Patient Care Coordinator, you’ll be the guide who helps patients understand their treatment, insurance, and next steps . Your role helps patients feel confident, informed, and cared for. Just look at our reviews of how people in this role have made people trust the dentist again! 4. Opportunities to Learn and Grow We believe in continuous learning . From in-office development to occasional team travel for continuing education and team-building events, you’ll have opportunities to grow your knowledge and skills. 5. Stability, Benefits, and Work-Life Balance Enjoy a full-time Monday–Friday schedule , competitive benefits, and a supportive environment where your work is valued and appreciated. If you enjoy helping people, staying organized, and being part of a positive team environment, we’d love to meet you. Come grow with us as we build something special in our new practice. Benefits: 401(k) matching Disability insurance Employee discount Free parking Health insurance Paid sick time Paid time off Paid training Work Location: In person

Read More