Dental Front desk/Treatment Planner - Dental Care Association - Palmetto Bay, FL

Overview We are seeking a dynamic and detail-oriented Dental Front Desk/Treatment Planner to join our vibrant dental team. In this pivotal role, you will be the welcoming face of our practice, ensuring a smooth and efficient patient experience from the moment they walk through the door. Your expertise will help coordinate appointments, verify insurance, and facilitate treatment planning, all while maintaining exceptional patient service and administrative support. If you thrive in a fast-paced environment, possess strong communication skills, and have a passion for delivering outstanding patient care, this opportunity is perfect for you! Duties Greet patients warmly and professionally, creating a positive first impression Manage appointment scheduling using dental practice management software such as Open Dental Verify insurance coverage and benefits. Review patient medical records and documentation to ensure accuracy and completeness Assist in treatment planning by explaining procedures, costs, and payment options clearly to patients Handle phone calls with excellent phone etiquette, multi-line systems, and timely follow-up Perform insurance verification, claim submission, and follow-up to optimize collections and reduce outstanding balances Maintain accurate dental records, medical billing documentation, and office files in compliance with HIPAA regulations Support medical administrative tasks including data entry, filing, and managing electronic health records (EHR) systems such as eClinicalWorks or Meditech Coordinate with dental providers regarding treatment plans and patient care instructions Experience Previous experience working in a dental clinic or medical office environment is highly preferred Strong knowledge of dental terminology Proficiency with dental practice management software such as OpenDental Experience in dental billing, coding, insurance verification, and Medicare/Medicaid processes Excellent customer service skills with the ability to handle sensitive information discreetly under HIPAA guidelines Bilingual abilities are desirable to serve diverse patient populations effectively Demonstrated clerical skills including typing (10 key), filing, data entry, and Microsoft Office proficiency Strong organizational skills with attention to detail in documentation review and care plan coordination Ability to manage multiple tasks efficiently in a fast-paced environment while maintaining professionalism Join our team to make a meaningful impact on patients’ lives by providing exceptional front desk support and treatment planning. We value energetic professionals dedicated to excellence in healthcare administration! Work Location: In person

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