Dental Front Office - John Nguyen DMD, Inc. - Fresno, CA

Job Overview We are seeking a dynamic and organized Dental Front Office Specialist to join our vibrant dental practice. In this essential role, you will be the welcoming face of our clinic, ensuring smooth daily operations and delivering exceptional patient service. Your energetic approach and attention to detail will help create a positive experience for every patient while managing administrative tasks efficiently. The ideal candidate is motivated, personable, and possesses a strong background in medical administrative support, dental terminology, and office management systems. This paid position offers an exciting opportunity to contribute to a thriving healthcare environment where your skills make a meaningful difference. Duties Greet patients warmly and manage the check-in/check-out process with professionalism and enthusiasm Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification processes using systems like Epic, Meditech, Dentrix, or Eaglesoft Schedule appointments accurately utilizing dental scheduling software and multi-line phone systems while maintaining efficient office flow Collect payments, process medical collections, and handle billing using medical billing and coding knowledge including CPT, ICD-9/10 codes, and familiarity with EHR systems such as Athenahealth or eClinicalWorks Maintain precise medical records and dental records in compliance with HIPAA regulations and health information management standards Review documentation for accuracy, completeness, and compliance with insurance requirements and clinic policies Assist with intake procedures, patient documentation review, and updating care plans as needed Experience Prior experience working in a dental clinic or medical office environment is highly preferred Strong knowledge of dental terminology, medical terminology, ICD coding (ICD-9/10), CPT coding, and medical billing practices Proficiency with EMR (Electronic Medical Records) systems such as Epic, Meditech, eClinicalWorks, or Dentrix is essential Demonstrated ability to handle insurance verification processes efficiently using platforms like Athenahealth or Eaglesoft Excellent computer skills including Microsoft Office Suite (Word, Excel) and typing skills (including 10-key typing) Exceptional customer service skills with a focus on phone etiquette and patient service excellence Bilingual abilities are a plus to serve diverse patient populations effectively Previous office management or administrative experience in a healthcare setting is advantageous Familiarity with HIPAA compliance standards and health information management practices Join us in delivering outstanding dental care by providing top-tier administrative support that keeps our practice running smoothly. Your dedication will help ensure our patients feel valued from their first contact to their final appointment! Job Type: Full-time Pay: $20.00 - $27.00 per hour Work Location: In person

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