Orthodontic Treatment and Financial Coordinator (Hybrid Front Desk) - River Vale Orthodontics - River Vale, NJ

About Us Our office is a boutique, patient-centered orthodontic practice focused on delivering a five-star experience to every patient and parent who walks through our doors. Our team is collaborative, high-energy, and passionate about creating confident smiles through exceptional service and clinical excellence in a beautiful space. About the Role We’re seeking a people-loving, detail-oriented Treatment/Financial Coordinator/ Front Desk hybrid to join our team. This unique position combines patient-facing care with behind-the-scenes coordination: perfect for someone who thrives on connection, organization, and results. You’ll spend your time: Owning the new patient experience: being their first impression over the phone, guiding them with initial intake forms and insurance verifications before they walk through the doors to allow the most seamless initial experience for them. Leading new patient consultations with warmth, clarity, and confidence Creating a five-star experience by anticipating patient needs and making every visit memorable Communicating treatment recommendations, financial options, and insurance benefits with confidence and empathy Collaborating closely with the orthodontist to coordinate same-day treatment acceptance Taking diagnostic photos, radiographs and intraoral scans (training provided) Uploading records and preparing treatment plans within the practice management software Managing insurance verification, submissions, and appeals Following up on outstanding treatment recommendations and pending cases Booking appointments Answering phones Who You Are A total people person who genuinely loves connecting with patients and parents Confident in guiding conversations toward commitment. You’re comfortable discussing finances and helping patients say “yes” to treatment Experienced in dental or orthodontic office settings (required) Knowledgeable in PPO insurance verification, submissions, and patient communication Tech-savvy and comfortable learning digital systems (we use iTero, cloud-based PM software, and Google Workspace) A team player who thrives in a fast-paced, patient-focused environment Polished, professional, and upbeat. You take pride in representing the practice with warmth and integrity Preferred Skills (not required) Experience taking orthodontic photos or intraoral scans Familiarity with Wave, Ortho2, Cloud9, or similar software Why You’ll Love Working Here Supportive, tight-knit team that celebrates wins together A positive environment where your personality and people skills shine Hands-on training and growth opportunities Competitive hourly rate Benefits: PTO, 401K, medical insurance If you love building relationships, delivering an unforgettable patient experience, and helping families say yes to confident new smiles, this is the role for you! Pay: $25.00 - $34.00 per hour Benefits: 401(k) Health insurance Paid time off Experience: orthodontic treatment coordinating: 1 year (Required) Insurance verification: 1 year (Required) Work Location: In person

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