Princess Dental Staffing
Orthodontic Treatment Coordinator at Affiliated Pediatric Dentistry & Orthodontics
Permanent Dental Receptionist / Front Desk Job in Scottsdale, AZ
Who are we?
Affiliated Pediatric Dentistry and Orthodontics is a well-established and reputable Pediatric Dental & Orthodontic practice in Scottsdale that has been serving The Valley for over 40 years. As a concierge pediatric dental practice, we are dedicated to creating a welcoming environment focused on education for the youngest of patients through their early adult years. Our team is committed to creating healthy smiles and providing top-notch service.
Website: Smiles by APDO!
What does this Role Entail?
The mission of the Orthodontic Treatment Coordinator (TC) is to create a positive and memorable first experience that sets the foundation for a lifetime of healthy smiles and a lasting connection with our practice. We accomplish this by developing a trusting relationship with both parents and patients through connection and dental education in a warm and welcoming atmosphere. Professionalism, excellent customer service skills, and effective communication are key elements in ensuring new patients and their families feel comfortable and valued from their very first visit.
Key Responsibilities:
- Building Relationships: Establish connections with new patients during their first dental appointment.
- Providing Dental Education: Educate parents and patients on dental health, treatment plans, and preventive care.
- Scheduling and Coordination: Manage and coordinate patient care appointments.
- Treatment Planning:
- Collaborate with dentists to develop treatment recommendations.
- Explain the risks, benefits, and alternatives to dental treatment recommendations.
- Address clinical, financial, and insurance questions or concerns.
- Clinical Support: Assist with dental cleanings, procedures, take x-rays, and support the clinical team as needed.
- Administrative Tasks: Following up on patients with unscheduled treatment plans, sending thank you cards to referring families and doctors, tracking and monitoring new patient information, etc.
What’s it like to work at “APDO” - Work-Life-Culture:
We firmly believe work should be a place you enjoy coming into each morning and we strive to create community within our practice! From team lunches to themed dress up days, and even staring in an Instagram reel, there are many opportunities for engagement. Some of our current available activities include book club, vision board planning, craft nights, pickle-ball, happy hour, etc. Additional Benefits of the work-life-culture we provide:
- A supportive and collaborative team environment
- Doctors and Leadership that value and care for their team
- Opportunities for professional development and growth
- A beautiful and modern working environment
Requirements
- 2+ years of experience in the dental field
- Exceptional customer service and communication skills.
- Strong organizational skills and attention to detail.
- Must be comfortable discussing financial options and insurance coverage
- Proficiency in using or learning office software and scheduling systems.
- Empathy, patience, and a genuine desire to help others.
Compensation Package: In addition to an hourly rate, we included the following benefits in our compensation package for those working 30 hours or more:
- Affordable Health, dental, vision insurance options
- FSA/HSA
- Short/Long Term disability options
- 401(k) with up to 4% matching
- Paid time off and paid holidays
- Uniforms provided
- Free Pediatric Dental Care for immediate family members after 90 days
- Free Orthodontic Treatment for employees and immediate family members after 1 year
- Practice wide monthly bonus structure
Together as a practice, we created what we are looking for in our ideal candidate with "The 5 Pillars of a Team Player." If you exemplify the following pillars, we would love for you to join our team!
- Positive Energy
- Team Oriented
- Committed
- Great Communicator
- Coachable