Permanent Dental Receptionist / Front Desk Job in Chicago, IL
Company Overview Total Care Dental is a comprehensive dental practice offering a full range of services to meet the diverse needs of our patients. We are committed to delivering exceptional care in a welcoming, professional, and patient-focused environment. Job Overview We are seeking a dedicated and detail-oriented Dental Treatment Coordinator to serve as a vital link between patients and our clinical team. This role is essential in ensuring a smooth and positive patient experienceâfrom scheduling to treatment presentation and follow-up. The ideal candidate is highly organized, confident in presenting treatment plans and financial options, and experienced in insurance coordination. Key Responsibilities Manage patient intake, including scheduling, insurance verification, and collection of medical/dental history Clearly explain treatment plans and answer patient questions regarding procedures and financial options Verify insurance benefits and ensure accurate coverage details Coordinate treatment scheduling and follow-ups with the clinical team Maintain accurate and up-to-date patient records in EHR systems while ensuring HIPAA compliance Handle patient communication via phone and in person with professionalism and excellent customer service Support administrative tasks including data entry, filing, and records management Assist with reviewing documentation, coding, and billing processes as needed Qualifications Previous experience in a dental or medical office (required) Strong knowledge of dental terminology and treatment presentation Experience with practice management software such as Dentrix or Eaglesoft (preferred) Familiarity with insurance verification and billing processes Excellent communication and interpersonal skills Strong organizational skills and attention to detail Proficiency with computers and Microsoft Office Bilingual is a plus Pay: $18.00 - $20.00 per hour Benefits: Paid time off Experience: Dental office: 1 year (Required) Eaglesoft: 1 year (Preferred) Work Location: In person
