Orthodontic Treatment Coordinator - Zambrano Orthodontics - Coral Gables, FL

We are a well-known orthodontic practice looking to add an exceptional new team member as a Treatment Coordinator. If you are looking to contribute to a team that makes patients smile and are looking for a long-term career, our team would love to meet you! We have 3 locations: Coral Gables, Key Biscayne, and Miami Beach We seek positive and compassionate people who desire to build relationships with our patients, families, and communities while creating a positive experience for everyone that comes into our practice. Position Summary: A Treatment Coordinator (TC) acts as the liaison between the doctor and the patient by supporting the patient throughout the consultation process and welcoming new patients. They are responsible for conducting patient relationships, educating patients on an individual treatment plan for a given diagnosis, discussing payment plans, pre-estimates, and patient follow-up. Knowledge, Skills, Abilities: An outgoing, reliable, dependable and social person with a heart to help people feel better about themselves Excellent organizational and communication skills Comfortable with financial conversations and calculating numbers Prior Dental, ortho, cosmetic sales, or treatment presentation skills are preferred Exceptional customer service experience with the ability to work with all ages Must be proficient in MS Word, Excel, and other Microsoft programs Radiography certification is preferred, but not required Excellent verbal and written communication skills required, bilingual (English and Spanish) Ability to work independently, and also be a team player Ability to work effectively and meet deadlines; work in a fast-paced environment Responsibilities: Build trust, and understand the patient’s objectives Explain the treatment plan, address patient concerns, and answer any questions Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented. Assist the patient in starting treatment and establish a plan for scheduling and payment Take panoramic x-rays as needed Present financial consultations with all new patients and with existing patients when new treatment plans are presented Understand the practice’s policy on working with finances and be prepared to educate patients on their payment options and insurance coverages Assist the doctor with diagnostic and treatment notes Follow up with email, texts, phone calls, financial paperwork, appointments, etc. Perform general office duties and other duties as required such as, but not limited to assisting the front desk with basic duties, answering phone calls, etc. Must be able to travel to other locations Job Type: Full-time Pay: $25.00 - $28.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Experience: Dental/Orthodontic: 1 year (Preferred) License/Certification: X-Ray Certification (Preferred) Work Location: In person

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