Dental Treatment Coordinator - Journey Dental - Kissimmee, FL

We are seeking a personable, organized, and sales-savvy Treatment Coordinator to join our dental team. This role is essential in facilitating the patient's journey through treatment planning and financial coordination. The Treatment Coordinator serves as the bridge between the clinical team and the patient—providing a seamless experience by clearly communicating treatment plans, dental insurance coverage, out-of-pocket costs, and available financing options. The ideal candidate will have a background in dentistry or dental office experience and a strong ability to discuss financial matters confidently and compassionately. Sales experience is necessary, as this role involves presenting and encouraging treatment acceptance. Key Responsibilities: Treatment & Financial Coordination Present treatment plans to patients and clearly explain recommended procedures Review dental insurance coverage, verify eligibility, and estimate benefits Calculate patient out-of-pocket costs and discuss payment responsibilities Present and explain financing options and third-party financing programs Follow up with patients who have not yet scheduled treatment to encourage case acceptance Administrative Duties Verify dental insurance and enter information into the practice management system Schedule and confirm patient appointments Answer incoming phone calls and respond to patient inquiries Collect payments and post transactions accurately Check patients in and out, ensuring a smooth front desk experience Maintain accurate and up-to-date patient records Qualifications: Previous dental office experience required (minimum 2 years preferred) Knowledge of dental insurance policies and billing procedures Strong communication and interpersonal skills Proven sales or case presentation experience (minimum 2 years) Proficient in dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental) Highly organized with attention to detail Ability to multitask in a fast-paced environment Fluent in Spanish This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Location: Kissimmee, FL 34744 Job Type: Full Time Reports To: Practice Manager / Dentist Hours: Mon – Thurs 7:40am to 5:00pm, Friday 7:40am to 1:00pm Pay Range: $23- 25/ HR based on experience Job Type: Full-time Pay: $23.00 - $25.00 per hour Benefits: Employee discount Health insurance Paid time off Vision insurance Experience: Sales : 2 years (Required) Dental terminology: 2 years (Required) Ability to Commute: Kissimmee, FL 34744 (Required) Work Location: In person

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