Dental Receptionist - Franklin Pediatric Dentistry - Franklin, WI

Pediatric Front Office Dental Administrator Franklin Pediatric Dentistry Franklin, Wisconsin Full-Time Compensation: $18–$24/hr 1–2 Years Experience About the Role Franklin Pediatric Dentistry is seeking a friendly, organized, and detail-oriented Front Office Dental Administrator to join our full-time team. As the first point of contact for our patients and their families, you will play a vital role in creating a welcoming, positive experience from the moment they walk through our doors. If you thrive in a fast-paced environment, love working with children, and have a passion for exceptional customer service, we’d love to hear from you. Compensation $18–$24 per hour, commensurate with experience. Pay is reviewed after a 90-day probationary period with opportunity for increase based on performance. Schedule & Hours This is a full-time position. Hours are Monday through Thursday 7:45 AM – 5:00 PM, with half days on Fridays. Key Responsibilities Patient Relations & Front Desk Greet and check in patients and families with a warm, professional demeanor Answer phones, respond to voicemails, and manage patient inquiries in a timely manner Schedule, confirm, and manage patient appointments to optimize the daily schedule Collect and verify patient demographics, insurance information, and medical histories Communicate wait times and appointment updates clearly to patients and caregivers Insurance & Billing Verify dental insurance eligibility and benefits prior to appointments Process insurance claims and follow up on outstanding claims and denials Collect patient copays, balances, and process payments accurately Prepare and send patient statements and manage accounts receivable Coordinate with billing department or third-party biller as needed Administrative & Office Support Maintain accurate and up-to-date patient records in the practice management software Manage patient recall system and send appointment reminders Handle incoming and outgoing correspondence including emails and mail Maintain a clean, organized, and professional front office environment Support the clinical team with administrative tasks as needed Participate in team meetings, training, and continuing education Qualifications Required High school diploma or equivalent; associate’s or bachelor’s degree preferred 1–2 years of dental or medical front office experience Experience with dental practice management software (Eaglesoft, Dentrix, or similar) Working knowledge of dental insurance plans, billing, and coding (CDT codes) Exceptional communication and interpersonal skills Strong organizational skills and ability to multitask in a busy environment Positive, patient-centered attitude with a genuine love for working with children Preferred Experience in a pediatric dental or orthodontic setting Bilingual (English/Spanish) How to Apply Please submit your resume and a brief cover letter to [hiring email or application link]. We look forward to hearing from you! Franklin Pediatric Dentistry is an equal opportunity employer. Pay: $19.00 - $25.00 per hour Work Location: In person

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