Dental clinic seeking professional Dental Receptionist / Front Desk in Phoenix, AZ

Our dental practice is seeking an exceptional Dental Receptionist / Front Desk to join our team of healthcare professionals.

Our Practice Environment

Our modern facility is equipped with the latest dental technology and designed to create a comfortable atmosphere for both patients and staff. We maintain high standards of infection control and patient privacy while focusing on efficient workflows that allow our team to provide optimal care.

Role Requirements

We're looking for a skilled professional who can contribute to our team's success. The ideal candidate will have strong technical abilities, excellent patient communication skills, and the capacity to work independently while supporting team objectives. Recent graduates and experienced professionals are equally encouraged to apply.

Responsibilities

• Manage resources efficiently to optimize practice operations
• Maintain confidentiality and handle sensitive information appropriately
• Adapt to changing priorities while maintaining high productivity levels

Our Vision

Our mission is to offer affordable, convinient and quality care to our patients.

Professional Growth Opportunity

Join our forward-thinking practice where every team member plays a vital role in shaping our success. We seek individuals who thrive in dynamic environments and are passionate about staying at the forefront of dental care. Whether you're early in your career or looking for a new challenge, we offer the resources and support needed to achieve professional excellence.

Core Duties

KNOWLEDGE, SKILLS, AND ABILITIES

• Relationship building skills

• Influencing skills

• Telephone/conversion skills

• Strong attention to detail 

• In-depth computer knowledge of practice management software

• Ability to market the practice

• Excellent verbal skills with patients and staff

• Overall understanding of Weekend Dental Care (WDC) philosophy and systems

• Self-directed

KEY GOALS/BENCHMARKS OF ROLE

• Excellent responses from patients’ survey in regard to greetings, phone calls, and front office scheduling

• Adherence to ideal scheduling templates and of the overall goals and supports strategies per office’s annual goals

• Ideal conversion percentage from first inquiry to appointment

• No-show and cancellation percentage less than 5%

• Internal referrals generated from marketing efforts

• Continuing care compliance > 85%

Job Specific

• Fill late cancellation or no-shows with quick-call patients.

• Utilize an effective courtesy call system that reinforces commitment to the appointment times.

• Employ on-going, effective online communication strategies to keep patients interested and accountable for their next appointment.

• Adhere to the guidelines laid out in ideal schedule templates.

• Maintain all computer records to the highest standard.

• Prepare for the morning huddle.

• Schedule patients over the phone and in person. 

• Utilize excellent verbal skills to convey WDCs philosophy statements to patients that call our office.

• Maintain control of the schedule, while at the same time giving patients appropriate options and communicating a genuine concern for them.

• Strive to have every time slot for the doctor and hygiene filled.

• Be prepared to collect any monies due according to financial arrangements.