Dental Front Office Coordinator - Southridge Dental - Kennewick, WA

Join a Team That Changes the Way Patients Experience Dentistry! At Southridge Dental, we believe dentistry should feel different, comfortable, compassionate, welcoming, and genuinely personal. From the moment a patient walks through our doors, we want them to feel cared for, valued, and at ease. That experience starts with YOU. We are looking for an energetic, organized, patient-focused Dental Front Office Coordinator who thrives in a fast-paced environment and loves creating exceptional experiences for others. This is more than answering phones and scheduling appointments. You are the face of our office, the first smile our patients see, and the person who helps turn nervous patients into lifelong family members. If you love people, enjoy building relationships, and take pride in delivering outstanding customer service, we want to meet you. What Makes Our Office Different Comfort-focused dentistry with a strong emphasis on patient experience A positive, drama-free, team-oriented culture Modern technology and systems A team that genuinely supports one another Opportunities for growth and long-term career development A workplace where your personality and leadership matter Your Role As our Front Office Coordinator, you will help create a seamless and welcoming experience for every patient from check-in to check-out. Responsibilities Welcome patients with warmth, professionalism, and confidence Be the friendly voice on the phone and the calming presence in the office Schedule and coordinate appointments efficiently Verify insurance and explain financial arrangements clearly Manage patient communication and follow-ups Help maintain an organized and smooth-running schedule Support the clinical team by ensuring excellent patient flow Build trusting relationships with patients and families Handle administrative tasks with attention to detail and accuracy Help create a positive, upbeat atmosphere every single day What We’re Looking For 1+ years previous dental front office experience Outstanding customer service and communication skills Positive attitude with strong emotional intelligence Ability to multitask and stay organized under pressure Team player mentality with a strong work ethic Comfortable discussing finances and insurance Open Dental experience is a plus Someone who genuinely loves helping people feel comfortable and cared for The Ideal Candidate You are: Friendly and confident Professional but personable Reliable and self-motivated Calm under pressure Detail-oriented and organized Passionate about creating incredible patient experiences Most importantly, you understand that patients may walk in anxious or uncertain and you know how to make them feel safe, heard, and welcome. Benefits Include Competitive pay Bonus opportunities Paid time off 401k with 3% match Continuing education Team events and celebrations Supportive leadership and growth opportunities Ready to Love Where You Work? If you’re looking for more than “just a job” and want to be part of a team that truly cares about patients and each other, we’d love to hear from you. Apply today and help us redefine what going to the dentist feels like. Pay: From $20.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Referral program Work Location: In person

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