Dental Receptionist/Insurance Coordinator - Jeffrey A. Halpern, DDS - Des Plaines, IL

Job Summary We are seeking a dynamic and detail-oriented Dental Receptionist/Insurance Coordinator to join our vibrant dental team. In this pivotal role, you will serve as the first point of contact for patients, ensuring a warm, professional, and efficient front desk experience. You will expertly manage appointment scheduling, patient check-in and check-out, and handle insurance verification and claims processing. Your expertise in dental/medical billing, coding, and health information management will ensure seamless coordination between patients, insurance providers, and the clinical team. This position offers an exciting opportunity to utilize your administrative skills in a fast-paced dental environment while providing exceptional patient service. Duties Greet patients warmly upon arrival, ensuring a positive first impression and smooth check-in process Schedule appointments efficiently using dental practice management software such as Dentrix or Eaglesoft/ Open Dental Verify insurance coverage, benefits, and eligibility using systems like Availity, phone verification. Process insurance claims accurately, including CPT (Current Procedural Terminology) and ICD (International Classification of Diseases) coding for procedures and diagnoses Review medical records and documentation for completeness and accuracy in compliance with HIPAA regulations Manage patient records electronically through EMR (Electronic Medical Records) systems such as eClinicalWorks or EHR (Electronic Health Record) platforms Handle patient inquiries via multi-line phone systems with professional phone etiquette and assist with billing questions or payment arrangements Perform insurance follow-up to ensure claims are processed timely and payments are received Maintain organized filing of medical records, insurance documents, and office correspondence Support clinic operations by providing medical administrative support including data entry, appointment reminders, and care plan documentation Qualifications Proven experience in a dental or medical office setting with strong knowledge of dental terminology and medical coding (ICD-10/ICD-9/CPT) Familiarity with EMR/EHR systems such as Dentrix, Eaglesoft, Open Dental Expertise in insurance verification, claims processing, medical billing, and collections Strong understanding of HIPAA regulations and health information management standards Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel), typing (10-key), and office management software Exceptional customer service skills with professional phone etiquette and effective communication abilities Ability to review documentation thoroughly for accuracy while maintaining attention to detail Bilingual abilities are highly desirable to serve diverse patient populations Prior clinic or dental office experience is preferred; Knowledge of dental terminology and familiarity with dental practice management software such as Open Dental is advantageous Join our team to make a meaningful difference in patients’ lives by delivering outstanding administrative support while fostering a welcoming environment. We value energetic professionals who thrive on organization, accuracy, and excellent service! Pay: $18.00 - $24.00 per hour Benefits: Free parking Paid time off Work Location: In person

Read More