Orthodontic TC Support Coordinator - Orthodontic Associates of Greenville - Greenville, SC

Orthodontic TC Support Coordinator Help Create Amazing Patient Experiences Before Treatment Even Begins Full-Time | Competitive Pay + Growth Opportunities Do you love connecting with people, staying organized, and helping things run smoothly behind the scenes? Are you the type of person who notices details others miss, follows through without being asked, and genuinely enjoys helping people feel cared for? If so, we may have the perfect opportunity for you. Our growing orthodontic practice is looking for a TC Support Coordinator to support our Treatment Coordination Department and help guide patients from their first visit through treatment readiness. This is not a traditional front desk position. This role combines patient interaction, organization, communication, records management, and relationship-building. You will play a key role in helping patients stay connected to our practice while supporting one of the most important departments in our office. What You'll Do You'll work closely with our Lead Treatment Coordinator to create a seamless and exceptional patient experience by: Supporting New Patient Consultations ● Taking diagnostic photos and digital scans ● Preparing records and consultation materials ● Organizing patient information for doctor reviews ● Ensuring consultation appointments run smoothly Managing Growth & Development Patients ● Tracking observation patients and recall appointments ● Following up with families who miss appointments ● Maintaining communication with patients who are not yet ready for treatment ● Helping identify when patients may be ready to begin treatment Patient Communication & Follow-Up ● Communicating with patients and parents ● Assisting with pending treatment follow-up ● Supporting scheduling and treatment start coordination ● Helping re-engage patients who have delayed treatment Supporting the Treatment Coordinator Team ● Maintaining accurate records and systems ● Assisting with reports and department projects ● Participating in team meetings and practice initiatives ● Helping create a positive, organized, and efficient patient experience Who We're Looking For The ideal candidate is: ● Organized and detail-oriented ● Friendly, warm, and professional ● Comfortable communicating with parents and patients ● Self-motivated and dependable ● Able to manage multiple priorities ● Positive, coachable, and team-focused ● Passionate about delivering exceptional customer service ● Experienced in orthodontics, dentistry, healthcare, or customer service (preferred) Bonus Points If You Have ● Orthodontic experience ● Dental experience ● Digital scanning experience ● Radiology certification ● Experience with orthodontic software ● Patient communication or treatment coordination experience Why Join Our Team? We believe orthodontics is about more than straight teeth. It's about creating confidence, building relationships, and delivering an experience patients remember. When you join our team, you'll become part of a positive, supportive culture that values: ● Professional growth ● Teamwork ● Patient-first service ● Accountability ● Continuous learning You'll have the opportunity to make a meaningful impact on patients and families every day while building a rewarding career in orthodontics. This Position Is Perfect For Someone Who... ● Loves helping people ● Enjoys organization and follow-through ● Wants a career with growth opportunities ● Thrives in a fast-paced environment ● Takes pride in doing things the right way ● Wants to be part of a high-performing team Apply Today If you're looking for more than just a job and want an opportunity to make a real difference in patients' lives while growing your career, we'd love to meet you. Submit your application today and tell us why you'd be a great fit for our team. Pay: $20.00 - $24.00 per hour Benefits: 401(k) Health insurance Paid time off Work Location: In person

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