Dental Treatment Plan Coordinator/Front Desk - RelyOn Smiles Dental - Statesville, NC

Dental Treatment Plan Coordinator / Front Desk Position Type: Full‑Time Reports To: Office Manager / Lead Dentist Location: Statesville, NC Position Summary Our private dental practice is seeking a Treatment Plan Coordinator / Front Desk Specialist to support patient communication, financial coordination, and smooth office operations. This role blends front desk responsibilities with treatment plan presentation, requiring strong communication skills, professionalism, and the ability to guide patients through their care journey with clarity and compassion. --- Key Responsibilities Treatment Plan Presentation — Review recommended treatment, explain procedures, discuss financial options, and answer patient questions. Insurance Verification — Confirm eligibility, calculate estimated patient portions, and document benefits accurately. Scheduling & Patient Flow — Manage appointments, confirmations, recalls, and provider schedules. Check‑In / Check‑Out — Greet patients, collect forms, process payments, and ensure a smooth visit. Financial Coordination — Provide cost estimates, review payment options, assist with claims and pre‑authorizations. Communication — Handle phone calls, emails, follow‑ups, and patient inquiries with professionalism. Administrative Support — Maintain accurate records, update charts, and support daily office operations. --- Qualifications Prior dental front desk a plus, treatment plan coordination and/ or sales experience preferred Strong understanding of dental insurance and CDT codes (CDT codes knowledge preferred, not required) Excellent communication and customer service skills Proficiency with dental software (Dentrix, Curve Dental, Eaglesoft, OpenDental) Ability to multitask in a fast‑paced environment Professional, reliable, and detail‑oriented Schedule & Compensation Full‑time Competitive hourly rate based on experience Benefits may include PTO, and dental discounts Ideal Candidate Traits Warm, patient‑centered communication style Confidence in discussing finances and treatment options Strong organizational skills Ability to build trust and rapport with patients Team‑oriented and adaptable Pay: $20.00 - $25.00 per hour Benefits: Free parking On-the-job training Paid orientation Paid training Work Location: In person

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