Dental Front Desk Associate - Advanced Dental Implant Centers - Frederick, MD

Job Summary We are seeking a dynamic and organized Dental Front Desk Associate to join our vibrant specialty dental team! In this pivotal role, you will be the first point of contact for patients, providing exceptional customer service while managing a variety of administrative duties. Your energetic approach and attention to detail will ensure smooth clinic operations, accurate documentation, and a welcoming environment for all patients. If you thrive in fast-paced settings and possess a passion for healthcare support, this opportunity is perfect for you! Duties Greet patients warmly and handle all front desk responsibilities with enthusiasm and professionalism Verify patient insurance coverage through insurance verification processes, including Medicare and other third-party payers Schedule appointments efficiently using Dentrix Manage patient check-in and check-out procedures, including updating medical records and collecting necessary documentation Process payments, perform collection tasks, and handle billing questions Maintain accurate electronic health records (EHR) and dental records, ensuring compliance with HIPAA regulations and documentation review standards Answer multi-line phone systems with excellent phone etiquette, address patient inquiries promptly, and coordinate appointment reminders Assist with insurance claims submission, follow-up on outstanding balances, and ensure proper coding Experience Previous experience working in a dental office or medical clinic setting is highly preferred Strong knowledge of dental terminology Familiarity with Dentrix is essential Proven ability to handle billing processes including insurance verification and Medicare claims processing Excellent computer skills with proficiency in Microsoft Office Suite (Word, Excel) and office management software Demonstrated customer service skills with the ability to communicate effectively in person and over the phone in a professional manner Join our team to make a positive impact on patients’ lives while advancing your career in a supportive and energetic environment! Pay: From $24.00 per hour Benefits: 401(k) 401(k) matching Health insurance Life insurance Paid time off Vision insurance Work Location: In person

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