Dental Practice Patient Care Coordinator - Santa Teresa - Santa Teresa, NM

Job Title: Patient Care Coordinator Schedule: Full-Time, Monday–Thursday | 9 AM – 4:30 PM Friday 11am-3pm About Us We are a patient-centered biological dental office focused on whole-body health, airway-centered care, and delivering an exceptional, compassionate patient experience. Our team is dedicated to creating a calm, supportive environment where patients feel truly heard and cared for. Position Overview We are seeking a Patient Care Coordinator who is highly organized, personable, and committed to providing outstanding service. This role is essential in guiding patients through their care journey—from the first phone call to treatment completion—while ensuring a seamless and positive experience. Key Responsibilities Welcome and check in patients with warmth, professionalism, and kindness Answer phones, emails, and patient inquiries with excellent communication and attentiveness Schedule and manage appointments to optimize the clinical schedule Coordinate treatment plans and clearly communicate next steps to patients Present financial options and assist with payment coordination Verify insurance benefits and assist with claims (if applicable) Maintain accurate and organized patient records Follow up with patients to support case acceptance and continuity of care Collaborate closely with the clinical and administrative team Help maintain a calm, efficient, and positive front office environment Qualifications (Required) Prior dental office experience is required Strong communication skills are essential —both verbal and written Demonstrated ability to connect with patients in a kind, empathetic, and professional manner Excellent organizational and multitasking abilities Ability to handle sensitive information with discretion Familiarity with dental software (Open Dental, Dentrix, etc.) is a plus Interest in biological or holistic dentistry is highly preferred What We’re Looking For We are looking for someone who: Leads with kindness and compassion Communicates clearly and confidently Is proactive, dependable, and detail-oriented Takes pride in creating an exceptional patient experience Works well in a collaborative, team-focused environment What We Offer Supportive, purpose-driven team environment Consistent Monday–Thursday schedule (long weekends) Competitive compensation based on experience Opportunities for growth within biological dentistry How to Apply Please submit your resume along with a brief introduction about yourself and why you would be a great fit for this role. Join a team that values connection, communication, and whole-body health—and make a meaningful impact on our patients every day. Job Type: Full-time Pay: $15.00 - $20.00 per hour Benefits: Dental insurance Paid time off Experience: Dental receptionist: 1 year (Required) Work Location: In person

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