Patient Experience & Dental Assistant Team Member (Future Leadership Track) - East Avenue Dentistry PLLC - Rochester, NY

Are you looking for more than just a job? East Avenue Dentistry is seeking a motivated, detail-oriented team member who wants to build a career in healthcare, leadership, and patient service. This is an entry-level position designed for someone who enjoys helping people, thrives in a fast-paced environment, and wants opportunities for long-term growth. This role combines front desk responsibilities and clinical support, allowing you to learn every aspect of a modern dental practice. We believe in promoting from within and developing future leaders. What Makes Us Different We are a fee-for-service dental practice. Our patients choose us because they expect an exceptional experience, outstanding service, and attention to detail. Every team member plays an important role in delivering that experience. We do not expect you to know everything on day one. Our onboarding process is structured and gradual. You will receive training, mentorship, and increasing responsibility as your skills develop. Responsibilities Welcome patients and create a positive first impression Answer phones and assist with scheduling Help patients navigate appointments and treatment plans Assist clinical team members as needed Learn practice systems and follow established processes Maintain accurate records and documentation Support office organization and efficiency Participate in team meetings and training Continuously develop new skills and responsibilities Required Attendance All team members must attend our morning huddles: Monday: 8:20 AM – 8:25 AM Wednesday: 8:20 AM – 8:25 AM Friday: 8:00 AM – 8:05 AM These meetings are an important part of our culture, communication, and patient care. What We Are Looking For The ideal candidate: Wants to build a long-term career, not just hold a job Has an interest in future leadership opportunities Enjoys learning and personal development Is pleasant, professional, and positive Pays attention to details Is dependable and follows through on commitments Is honest and trustworthy Can follow systems and processes consistently Is present and engaged while at work Understands that patient care comes before personal phone use Takes pride in helping a team succeed Is coachable and open to feedback Growth Opportunities This position is designed as a starting point for future advancement. As you develop skills and demonstrate leadership, opportunities may include: Lead Front Desk Treatment Coordinator Team Trainer Department Lead Practice Leadership Roles We believe compensation and advancement should be based on growth, contribution, and skill development—not simply how long someone has been employed. Benefits Full-time position Structured training and onboarding Career development opportunities Supportive team environment Opportunity to learn all aspects of a successful healthcare practice Work directly with experienced leaders committed to your growth If you are someone who enjoys helping people, values excellence, and wants to continually improve, we would love to meet you. Pay: From $26.00 per hour Benefits: 401(k) Paid sick time Paid time off Profit sharing Referral program Retirement plan Application Question(s): Have you experience working in a dental office? Which specific area did you prefer? Our office has a smoke free office policy, will that be ok? We prefer candidates park on street so our patients have the parking spaces, is that ok? It is an expectation that your phone is not in any areas that patients would see or hear your phone, is that ok? Could/would you give the daycare our office cell phone in case during office hours you were needed to be contacted? We have written scripts of how to handle various situations, is that ok? Work Location: In person

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