Bilingual Dental Front Desk / Treatment Coordinator - Center of Dental Professionals - Midvale, UT

Our Vision We envision a workplace where clarity, purpose, and integrity guide everything we do. A place where every team member understands their impact, feels valued, and is proud to be part of something bigger than themselves. For patients, that means no one is left suffering in dental pain because they “couldn’t get in.” Our Mission Get people out of dental pain today. Dental Care Now is an on‑demand, fee‑for‑service clinic that offers same‑day appointments and treatment for urgent dental problems. We operate 7 days a week, with extended hours, so we can be there when patients need us most. Our Values Serve with Heart: Every patient gets our full attention and genuine care. We treat people like they matter, because they do. Bring the Energy: We show up positive, enthusiastic, and ready to help. Our attitude is contagious and sets the tone. Own Your Integrity: We do what is right, tell the truth, and keep our word with patients and with each other. Always. Raise the Standard: We take pride in being the best at what we do. Every patient deserves our best, so that is what we give. Expectations are clear, progress is mandatory, support is given. The Role: You are the heartbeat of the practice. You are the first voice patients hear and the last smile they see. You own the experience from first call to checkout so patients in pain feel calm, informed, and confident saying “YES” to the care they need today. What Winning Looks Like in Your First 90 Days You answer 95%+ of calls on the first ring during your shift and return missed calls within 60 seconds. Monthly case acceptance rate goals met. 100% of payments are collected at time of service with clean, accurate entries. 100% of patients asked for a review. Patient reviews mention you by name for being “kind,” “helpful,” or “made it easy.” Schedule & Pace This is a fast‑paced, patient‑facing role in an urgent dental clinic. You will work a mix of days and evenings, Currently weekends are not needed but you should plan to work them to help cover your team members potential scheulde swaps. Patients will show up in real pain and high stress; you are the calm, upbeat presence that guides them. This Role Is For You If… You like being “the person on the phones” and taking charge of the front. You actually enjoy talking about money and helping people choose a plan. You get energy from a busy lobby, ringing phones, and solving problems fast. You take feedback well and like being measured on clear numbers. This Role Is Not For You If… You want Monday–Friday, 9–5 only. You avoid hard conversations about cost, payment, or urgency. You get flustered easily when multiple people need you at once. You bring drama or gossip into the workplace. What You Will Do Greet patients warmly and create a welcoming, professional environment. Answer inbound calls, triage urgent needs, and book same‑day and next‑day visits. Present treatment plans in clear English and Spanish and discuss financial options. Comfortably talk about costs and collect payments at time of service. Maintain accurate patient records and HIPAA compliance. Coordinate with the clinical team to keep patient flow smooth and on time. What We Are Looking For 2+ years of dental front office or treatment coordinator experience preferred (will train the right person). Bilingual: Fluent in English and Spanish. Warm, confident communicator on the phone and in person. Comfortable discussing money and treatment costs without flinching. Highly organized with strong attention to detail. Team player who knows how front desk drives the practice’s success. Familiarity with Dentrix is a plus. What We Offer Dental benefits after 90 days. PTO accrual starting at 90 days. Supportive, drama‑free team culture. Serious opportunity to grow with a rapidly expanding urgent‑care focused practice. Pay Start at $18-$20 for total noobs that we have to train basics on. If you are an closer, show me. What value do you bring to the practice and whats that worth? To apply: Send your resume and 2–3 sentences about a time you helped a patient or customer through a stressful financial situation. Pay: $18.00 - $30.00 per hour Experience: Dental Treatment Sales: 2 years (Required) Language: Spanish (Required) Work Location: In person

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