Permanent Dental Receptionist / Front Desk Job in Fredonia, NY
Job Overview We are seeking a dynamic and organized Dental Receptionist to join our vibrant dental team! In this pivotal role, you will be the friendly face and efficient coordinator at the front desk, ensuring smooth daily operations and exceptional patient experiences. Your energetic approach and attention to detail will help foster a welcoming environment where patients feel cared for from the moment they walk through the door. The ideal candidate is passionate about providing outstanding customer service, possesses strong administrative skills, and has experience working within dental or medical office settings. This paid position offers an exciting opportunity to contribute to a busy clinic while honing your skills in healthcare administration. Duties Greet patients warmly and manage patient check-in and check-out processes with professionalism and enthusiasm Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification using systems like Epic, Meditech, Dentrix, or Eaglesoft Schedule appointments efficiently utilizing dental practice management software and coordinate patient flow throughout the day Answer multi-line phone systems with excellent phone etiquette, addressing patient inquiries and redirecting calls as needed Maintain accurate medical records, update patient information, and review documentation for completeness and accuracy in compliance with HIPAA regulations Assist with billing procedures including medical collection efforts, coding (CPT, ICD-9/10), and processing payments using EMR systems such as eClinicalWorks or Athenahealth Support administrative tasks such as filing, data entry (including 10 key typing), and managing electronic health records (EHR systems) to ensure seamless documentation review and care plan updates Experience Previous experience working as a medical or dental receptionist in a fast-paced clinic environment is highly preferred Strong knowledge of dental terminology, medical terminology, ICD coding, CPT coding, and health information management practices Proficiency with dental office management software such as Dentrix or Eaglesoft; familiarity with EMR/EHR systems like Epic, Meditech, or Athenahealth is a plus Demonstrated ability to handle medical billing, insurance verification, and Medicare/Medicaid processes effectively Excellent computer skills including Microsoft Office suite (Word, Excel) and typing accuracy (10 key typing) Bilingual abilities are advantageous to serve diverse patient populations effectively Exceptional customer service skills paired with professional phone etiquette and clerical experience in healthcare settings Join us in delivering outstanding patient care through efficient office management! We value energetic team players who thrive in a collaborative environment dedicated to health and wellness. This position is fully paidâyour expertise will make a meaningful difference every day! Pay: $24.73 - $29.79 per hour Benefits: Dental insurance Work Location: In person
