Experienced Full Time Orthodontic Receptionist/Scheduler - Embrace Orthodontics - Independence, MO

Front Desk Coordinator – Orthodontic Practice Our busy and patient-centered orthodontic practice is looking for a motivated Front Desk Coordinator to join our team. With offices in Independence and Odessa, Missouri, this position plays a vital role in creating a welcoming experience for patients while keeping daily operations running smoothly. Position Overview As the first person patients interact with, you'll be responsible for delivering exceptional customer service while managing a variety of administrative responsibilities. This is a fast-moving role that requires excellent communication skills, strong attention to detail, and the ability to juggle multiple tasks throughout the day. Primary Duties We are seeking a dependable individual who takes pride in showing up on time, ready to work, and committed to their scheduled hours. Reliability is one of the most important qualifications for this position and will be a key factor in performance evaluations and continued employment. Manage a high volume of incoming and outgoing phone calls Schedule appointments and maintain an efficient provider schedule Welcome patients and assist with check-in and check-out procedures Maintain electronic patient records through scanning and document uploads Prepare, organize, and file paperwork as needed Review treatment recommendations and discuss payment options with patients Verify insurance coverage and assist with account-related questions Provide professional, friendly service to patients and families Monitor overdue balances and generate daily scheduling and account reports Qualifications Strong organizational and multitasking abilities Excellent verbal and written communication skills Comfortable discussing financial information with patients Dependable, professional, and customer-service oriented Previous dental or orthodontic office experience is preferred Ability to remain calm and productive in a fast-paced environment Work Schedule Full-Time Position (35–40 Hours Weekly) Three clinic days per week in Independence One clinic day per week in Odessa One dedicated administrative day (Monday or Tuesday) Two Saturdays per month Office Hours Administrative Day: 8:00 AM – 5:30 PM Odessa Clinic: 7:20 AM – 5:40 PM Independence Clinic: 7:40 AM – 5:40 PM Our annual schedule is prepared well in advance, providing team members with excellent visibility into upcoming workdays and schedule adjustments. Benefits 401(k) Plan Paid Time Off Job Type: Full-Time Work Location: In Person Pay: $18.00 - $23.00 per hour Benefits: 401(k) Employee discount Paid time off Work Location: In person

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