Dental Front Office Manager / Treatment Coordinator - SmileCrew Services - Leander, TX

Dental Front Office Manager / Treatment Coordinator $21–$24 per hour | Full-Time We are seeking a Dental Front Office Manager / Treatment Coordinator to lead our front office team, elevate the patient experience, and support treatment acceptance in a fast-paced orthodontic practice. This is a great opportunity for someone who enjoys leadership, patient interaction, and confidently guiding families through their treatment journey while keeping a busy front office running smoothly. If you are positive, organized, and passionate about patient care and team leadership, we’d love to meet you. What You’ll Do Lead the Front Office Team Coach and support Patient Care Coordinators (PCCs) Lead daily huddles and reinforce accountability Build a positive, team-oriented front office culture Ensure smooth day-to-day front office operations Deliver an Exceptional Patient Experience Manage patient communication (calls, texts, emails) Respond to patient needs in a timely, professional manner Handle escalated patient concerns with care and confidence Build strong relationships with patients and families Treatment Coordination Present treatment plans and financial arrangements Help patients understand recommendations clearly and confidently Follow up with unscheduled or undecided treatment cases Support case acceptance and same-day starts Drive Practice Growth Support scheduling, new patient flow, and conversion goals Monitor KPIs and identify opportunities for improvement Partner with leadership on systems and process improvements Help strengthen referrals and patient retention Support Daily Operations Ensure front office workflows are followed consistently Step in during high-volume periods as needed Maintain efficient scheduling and patient flow What We’re Looking For Required Dental or orthodontic front office experience Strong communication and organizational skills Comfortable discussing treatment and financial options Ability to multitask in a fast-paced environment Positive, patient-first attitude Preferred Leadership or team lead experience Orthodontic or treatment coordinator experience Experience with patient conversion or scheduling goals Coaching or mentoring experience What Makes Someone Successful Here Shows up with positive energy and professionalism Takes ownership and accountability Enjoys building relationships with patients and families Thrives in a busy, team-driven environment Naturally leads and supports others Why Join Us Competitive pay: $21–$24/hour Leadership growth opportunity Supportive, team-focused culture Opportunity to directly impact patient experience and practice growth Full benefits package including medical, dental, vision, PTO, and 401(k) Pay: $21.00 - $24.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Are you able to reliably able to commute to Leander Monday - Friday? Based on your dental experience and our posted pay range of $21–$24 per hour, what hourly rate are you seeking? What sets you apart from other candidates applying for this Patient Experience Manager role? Please be specific and share real examples. Work Location: In person

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