Seeking Orthodontic Treatment Coordinator in Scottsdale, AZ

About OWTAD Orthodontics

OWTAD ORTHODONTICS is an award-winning, board-certified orthodontic practice in Scottsdale, AZ, voted Phoenix Magazine's "Best of the Valley", the #1 orthodontic office in Arizona four years running. Led by Dr. Payam Owtad, a board-certified orthodontist and clinical professor at the A.T. Still University postgraduate orthodontic program, our practice is built on a simple belief: we're not just straightening teeth, we're transforming lives, one smile at a time. With more than 500 five-star reviews, we've earned the trust of families and patients connected to organizations across the Valley.

We offer a warm, welcoming environment where patients feel cared for and team members truly thrive. We are looking for a talented Treatment Coordinator to help us deliver the OWTAD Signature Smile experience.

Position Overview

As an Orthodontic Treatment Coordinator, you will serve as the first point of contact for new patients and the primary liaison between patients, families, and our clinical team. You will guide prospective patients through their journey from complimentary consultation to case acceptance while delivering an outstanding, world-class experience. This is a highly impactful role for a motivated individual who thrives in a fast-paced, relationship-driven environment and takes pride in being part of an award-winning team.

Key Responsibilities

• Welcome and greet new patients and families with warmth and professionalism, setting the tone for the OWTAD Signature Smile experience
• Conduct new patient consultations, including capturing records using advanced technology such as iTero digital scanning (photos, X-rays), and presenting customized treatment plans with clarity
• Educate patients and parents about our full range of treatment options including braces, clear and lingual aligners (Invisalign, Spark), retainers, and other appliances
• Present and explain financing arrangements, payment plans, and insurance benefits (CareCredit, flexible monthly plans, automatic bank drafts); process contracts and coordinate with insurance carriers including Aetna, BCBS, Cigna, Delta Dental, Guardian, Humana, MetLife, and United Healthcare
• Achieve and maintain monthly case acceptance goals through effective communication and relationship-building
• Manage and follow up with observation/recall patients to schedule consultations at the appropriate time
• Coordinate with the clinical team to ensure seamless scheduling and patient flow
• Accurately maintain patient records, treatment notes, and financial documentation in practice management software
• Respond promptly to patient inquiries via phone, email, and text with professionalism and care
• Track and report KPIs including starts, conversion rate, and production
• Participate in team huddles and contribute to initiatives improving patient retention and practice growth
• Uphold strict HIPAA compliance and patient confidentiality at all times

Requirements

• Minimum 2-3 years of experience in an orthodontic or dental treatment/patient coordinator role (orthodontic experience strongly preferred)
• Proven ability to present and close treatment plans with strong case acceptance results
• Working knowledge of dental/orthodontic insurance verification, billing, and financial arrangements
• Proficiency with orthodontic or dental practice management software ( with Open Dental experince prefered)
• Exceptional interpersonal and communication skills; ability to build rapport with patients of all ages
• Strong organizational skills with meticulous attention to detail
• Ability to multitask and manage time effectively in a busy clinical environment
• Professional, polished appearance and demeanor
• Bilingual (English/Spanish) a plus but not required
• High school diploma or equivalent required; Associate's or Bachelor's degree preferred

What We Offer

• Competitive pay: $22–$35/hr based on experience
• Full-time schedule, Monday–Thursday plus one Saturday per month, 35–40 hours/week
• Paid time off (PTO)
• A supportive, team-oriented culture at an award-winning practice
• Ongoing professional development and training
• Orthodontic benefits for team members and immediate family
• A welcoming, orthodontist-owned, family-oriented office in the heart of Scottsdale, AZ

Why Join OWTAD Orthodontics?

At OWTAD ORTHODONTNICS, we believe our team is our greatest asset. We've built a reputation as the #1 orthodontic office in Arizona not just through clinical excellence, but through the people who make every patient feel like family. We invest in our team, celebrate wins together, and foster a culture of mutual respect, growth, and excellence. If you're passionate about transforming lives and want to be part of an award-winning practice that values your contributions, we'd love to meet you.

Apply today and start your rewarding career with OWTAD ORTHODONTNICS, where we love to see you smile.

Pay: $22.00 - $32.00 per hour

Benefits:

• Employee discount
• Opportunities for advancement
• Paid sick time
• Paid time off
• Professional development assistance
• Profit sharing
• Uniform allowance

Application Question(s):

• What was your approximate case acceptance (treatment plan close) rate in your most recent role?
• Which orthodontic or dental practice management software have you used? (Dolphin, Orthotrac, Eaglesoft, Cloud9, Open Dental, Dentrix, Other, None)

Experience:

• dental or orthodontic treatment coordinator: 2 years (Required)

Ability to Commute:

• Scottsdale, AZ 85257 (Required)

Work Location: In person