Dental Treatment Plan & Insurance Coordinator (Front Desk) - - San Jose, CA

About Our Practice We are a patient-focused dental practice located in South San Jose . Our team is dedicated to providing honest, high-quality care in a warm and welcoming environment. We believe in working hard, supporting one another, and having a fun, collaborative team culture while caring for our amazing patient community . We are looking for an experienced, energetic, and highly organized Treatment Plan & Insurance Coordinator to join our growing front office team. If you love building relationships with patients, mastering the ins and outs of dental insurance, and being part of a supportive work family, we would love to meet you! Schedule & Location Location: South San Jose, CA Days/Hours: Monday – Thursday, 8:00 AM – 5:00 PM; every other Friday Salary: $27.00 - $33.00 per hour (depending on experience) Key Responsibilities Patient Experience & Front Office Excellence Serve as the welcoming face and voice of our practice; answer phone calls with exceptional warmth and professionalism. Enthusiastically welcome new patients to the practice, ensuring a seamless onboarding and check-in process. Maintain a positive, energetic atmosphere at the front desk. Treatment Presentation & Patient Advocacy Present comprehensive dental treatment plans to patients with confidence, clarity, and empathy. Address patient questions regarding recommended treatments, showing strong clinical knowledge of dental procedures (fillings, crowns, Invisalign, etc.). Discuss financial options, phase out complex treatment plans, and help patients overcome barriers to accepting care. Insurance & Financial Management Accurately verify dental insurance benefits and eligibility prior to patient appointments. Submit clean insurance claims daily with all necessary attachments (x-rays, narratives). Proactively manage and address insurance claim denials and appeals to ensure proper reimbursement. Calculate accurate patient co-pays and confidently collect payments at the time of service . Qualifications & Skills Experience: Minimum 2+ years of dental front office experience (Treatment Coordinating and/or Insurance Billing preferred). Clinical Background: RDA or DA (Registered Dental Assistant / Dental Assistant) background is a huge plus, especially with valid Infection Control and X-ray certifications ! Knowledge: Strong familiarity with dental terminology, CDT codes, and common procedures. Communication: Exceptional verbal and written communication skills; stellar telephone etiquette. Tech-Savvy: Proficiency with dental practice management software (e.g., Dentrix, Open Dental, or Eaglesoft). Attributes: Detail-oriented, a self-starter, highly organized, and a true team player who loves a fun working environment. To Apply: Please submit your resume along with a brief cover letter telling us why you’d be a great fit for our South San Jose team! Pay: $27.00 - $33.00 per hour Work Location: In person

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