Dental Insurance Coordinator - OM Family Dental - Mundelein, IL

Meadows Family Dentistry is a modern, digital, paperless, privately owned dental practice in Mundelein, IL. We are committed to providing exceptional patient care while creating a positive and supportive work environment for our team. We are looking for a detail-oriented and organized Dental Insurance Verification Coordinator who has experience working with dental insurance and Open Dental software. Position Summary The Dental Insurance Verification Coordinator is responsible for ensuring accurate insurance verification, benefits breakdowns, claim management, and pre-authorization follow-up to help patients maximize their insurance benefits while supporting efficient daily office operations. Responsibilities Verify dental insurance eligibility and benefits before patient appointments. Complete detailed insurance benefit breakdowns including: Deductibles Annual maximums Remaining benefits Frequencies and limitations Waiting periods Missing tooth clauses Downgrades and exclusions Orthodontic benefits Implant and major service coverage Enter and update insurance information accurately in Open Dental . Review treatment plans and confirm insurance coverage with carriers. Submit insurance claims electronically and ensure proper documentation is attached. Monitor outstanding insurance claims and follow up regularly until payment is received. Contact insurance companies regarding: Claim status Missing information Appeals Processing delays Payment discrepancies Pre-authorizations Prepare and submit insurance pre-authorizations with clinical documentation, radiographs, narratives, and photographs when required. Follow up on pending pre-authorizations and communicate approvals or denials to the clinical team. Resolve claim denials and assist with insurance appeals. Work closely with the front desk, treatment coordinator, and doctor regarding patient insurance questions. Maintain accurate insurance notes and documentation in Open Dental. Assist patients in understanding their dental benefits and estimated out-of-pocket costs. Stay current with PPO plans, insurance policies, and coding updates. Qualifications Minimum 2 years of dental insurance experience preferred. Experience using Open Dental is strongly preferred. Knowledge of dental procedures and CDT coding. Experience with PPO insurance verification and claim processing. Strong understanding of dental insurance terminology and benefit interpretation. Excellent communication and phone skills. Comfortable speaking with insurance representatives throughout the day. Strong attention to detail and organizational skills. Ability to prioritize multiple tasks in a fast-paced dental office. Positive attitude and team-player mentality. Preferred Qualifications Experience with insurance appeals and claim resubmissions. Knowledge of electronic claim submission systems. Bilingual (Spanish) is a plus, but not required. Benefits Competitive hourly pay based on experience Paid holidays Paid time off Employee dental benefits Supportive private practice environment Modern digital office with Open Dental software Opportunities for growth and continuing education Join our team if you enjoy working with dental insurance, solving claim challenges, and helping patients maximize their benefits while being part of a friendly, patient-focused private practice. Job Types: Full-time, Part-time, Contract Pay: $25.00 - $32.00 per hour Benefits: Dental insurance Flexible schedule Health insurance Ability to Commute: Mundelein, IL 60060 (Required) Work Location: In person

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