Dental Office Front Office Team Member - PHDC of Knoxville, P.C. - Knoxville, TN

Dental Office Front Office Team Member – Join a Legacy of Excellence For 50 years , our Knoxville dental practice has served children and teenagers with compassion, professionalism, and a commitment to exceptional patient care. We are seeking a personable, reliable, and highly skilled Front Office Team Member to join our fantastic team and help continue the tradition of excellence our community knows and trusts. Position Overview This role is ideal for someone who thrives in a fast‑paced, patient‑centered environment and enjoys being the welcoming face of the practice. You will support both clinical and administrative operations with accuracy, warmth, and professionalism. Key Responsibilities Multi‑line phone management — Answer, route, and manage high‑volume calls with courtesy and efficiency. New patient data entry — Accurately input demographic, insurance, and contact information. Health history collection — Gather and verify medical histories with attention to detail and patient comfort. Medicaid eligibility verification — Confirm coverage and document eligibility for TennCare/Medicaid patients. Record management — Send and receive dental records, X‑rays, and treatment documentation securely and promptly. Appointment scheduling — Coordinate appointments with accuracy, clarity, and patient‑friendly communication. What Makes You a Great Fit We are looking for someone who embodies professionalism, kindness, and reliability. The ideal candidate is: Personable & people‑friendly — Warm, welcoming, and able to put patients at ease. Team‑oriented — Works collaboratively and supports colleagues with positivity. Goal‑driven — Motivated to meet office objectives and maintain high standards. Reliable — Dependable, punctual, and consistent in performance. Customer‑service focused — Delivers exceptional patient experiences every day. Microsoft knowledgeable — Proficient in Outlook, Word, Excel, and digital communication. Computer literate — A MUST. Comfortable navigating software, digital forms, emailing, text and office systems. Why Join Our Practice Our office is more than a workplace—it’s a family. With five decades of service in Knoxville, we pride ourselves on a culture of respect, teamwork, and genuine care for our patients and each other. You’ll be joining a team that values integrity, professionalism, and long‑term relationships. Our office is conveniently located in the heart of Knoxville and is open Monday through Thursday from 8:00 a.m. to 5:00 p.m. We offer a competitive compensation package along with excellent benefits. Ideally, we are looking for someone who can start as soon as possible. Opportunities to join our team are rare, and we are excited about the possibility of welcoming a new team member to our practice. We look forward to finding someone who shares our commitment to providing exceptional care and contributing to our positive, collaborative work environment. Pay: $19.00 - $25.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Free parking Health savings account Life insurance On-the-job training Paid time off Uniform allowance Wellness program Work Location: In person

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