Dental front desk coordinator - Highland West Dental Care - Austin, TX

At Highland West Dental Care, our front desk coordinator is the heartbeat of the practice. Patients remember you before they remember us — your voice is the first thing they hear, and your warmth is what brings them back. We're a tight-knit team looking for someone who takes ownership, thinks ahead, and genuinely loves making people feel at ease. This is not a receptionist role. You'll own the schedule, drive collections, present treatment plans with confidence, and make sure nothing falls through the cracks. What you'll own Answer and convert new patient calls — turning inquiries into booked appointments Manage and optimize the daily schedule across three operatories Verify insurance, submit claims, and follow up on outstanding balances Present treatment plans clearly and help patients understand their financial options Confirm appointments and proactively fill cancellations from a short-call list Greet and check in patients with genuine warmth — every single time Participate in daily morning huddles and weekly team check-ins You're a great fit if you... Have 2+ years of dental front office experience (required) Are comfortable with Open Dental Software Know dental insurance — PPOs, billing codes, EOBs don't rattle you Communicate clearly and confidently on the phone and in person Thrive in a fast-paced environment and can juggle multiple priorities without dropping anything Take initiative — you notice what needs to be done and you do it Love being part of a small team where your work actually matters Compensation and Benefits: $25-$30/HR, DOE Schedule: Monday-Thursday, 7AM - 3PM Aggressive Bonus Structure, dependent on total office + individual performance Over 2 Weeks PTO 3-day weekends every week! Pay: $25.00 - $30.00 per hour Benefits: Dental insurance Paid time off Experience: Dental receptionist: 2 years (Required) Open Dental: 1 year (Required) Work Location: In person

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