Orthodontic Front Office Coordinator - SCV Pediatric Dentistry and Orthodontics - Valencia, CA

Orthodontic Front Office Coordinator Smile Republic Orthodontics – Santa Clarita, CA About Us: Smile Republic Orthodontics is a fast-growing, patient-focused practice dedicated to creating confident smiles in a fun, modern, and team-oriented environment. We pride ourselves on delivering an exceptional experience for both our patients and our team. Position Overview: We are seeking a detail-oriented and proactive Orthodontic Front Office Coordinator to join our team. This role is essential in ensuring accurate insurance processing, maximizing reimbursements, and creating a seamless financial experience for our patients. Key Responsibilities: Answer phones and provide outstanding customer service. Check patients in and out while ensuring a smooth visit. Schedule, confirm, and manage appointments to minimize cancellations and maximize efficiency. Maintain accurate patient records and documentation across multiple software platforms (Dolphin, mConsent, Pt SMS, Google Workspace). Prepare daily and weekly schedules, treatment paperwork, financial information, and insurance documentation. Verify all required patient forms, records, and referrals are completed before appointments. Scan and organize documents into electronic patient charts. Process recurring payments, follow up on declined payments, and assist with monthly financial reporting. Collaborate closely with doctors and the clinical team to ensure an organized, efficient patient experience. Perform additional administrative and scheduling duties to support the day-to-day operations of the practice. Qualifications: MUST HAVE minimum 1–2 years of dental or orthodontic insurance experience Strong understanding of PPO insurance, claims, and EOBs Experience with dental software (Dolphin or ortho specific operating program preferred) Excellent communication and organizational skills Detail-oriented with the ability to multitask in a fast-paced environment Positive attitude and team-first mindset What We Offer: Competitive pay (based on experience) Bonus opportunities tied to performance Paid time off + holidays Employee dental/orthodontic benefits Growth opportunities within a rapidly expanding organization Supportive, energetic team culture Schedule: Full-time (Monday–Friday) No weekends How to Apply: Please submit: Resume Available start date Desired compensation Why Join Smile Republic? We’re not your typical orthodontic office—we’re building a brand and culture that patients love and team members are proud to be part of. If you’re looking for a place where your role truly matters, we’d love to meet you. Pay: $20.00 - $25.00 per hour Benefits: Employee discount Health insurance Work Location: In person

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