Dental Receptionist - Concierge Contact Center - Athens, GA

About Us Welcome to Concierge Contact Center! We are a growing Call and Contact Center for busy dental practices dedicated to providing top-tier care and exceptional service to their patients. We pride ourselves on cultivating a supportive, friendly, and vibrant workplace culture where team members are valued, appreciated, and supported every day. If you thrive in a collaborative environment and love helping patients, we’d love to welcome you to our team! Position Overview We are looking for an experienced, detail-oriented Dental Call Agent & Front Desk Coordinator to manage phone communications and appointment scheduling across our group of practices. PLEASE NOTE: This role requires proven experience using Denticon practice management software . Candidates without prior Denticon experience will not be considered. Key Responsibilities Answer high-volume inbound calls professionally, warmly, and efficiently across our multi-location dental group(s). Schedule, reschedule, and manage patient appointments in Denticon while optimizing practice schedules. Maintain excellent phone etiquette and represent our brand with a positive, patient-focused attitude. Accurately enter and update patient demographics, insurance details, and notes in Denticon. Address patient questions, handle scheduling inquiries, and coordinate communication. Qualifications & Requirements Denticon Experience: Minimum of [1+ year / 2+ years] hands-on experience using Denticon dental software ( Required ). Scheduling & Phone Experience: Proven experience with dental appointment scheduling and professional phone etiquette ( Required ). Work Location: 100% In-Person position at our [Insert Location / City, State] office ( Required ). Strong communication, active listening, and customer service skills. Ability to multi-task, stay organized, and work effectively in a fast-paced setting. Benefits & Perks Competitive compensation Health, dental, and vision insurance options Paid time off (PTO) and paid holidays 401(k) / Retirement plan options Supportive leadership and a great team environment Pay: $16.00 - $23.00 per hour Benefits: 401(k) Dental insurance Health insurance Vision insurance Experience: Denticon: 1 year (Required) Ability to Commute: Athens, GA 30606 (Required) Work Location: In person

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