Front Desk Coordinator - Pediatric and Orthodontic Office - Pine Dental Care - Chicago, IL

Front Desk Coordinator – Pediatric & Orthodontic Office – Lincoln Park, Chicago **About Us: We are a boutique pediatric dental and orthodontic office in Lincoln Park, Chicago, dedicated to creating healthy, confident smiles for our young patients. Our team combines gentle, child-friendly care with modern orthodontic expertise in a warm, welcoming environment. **Position Overview: We are seeking a friendly, organized, and professional **Full-Time Front Desk Coordinator** to serve as the first point of contact for our patients and their families. You will be the heart of our office, managing scheduling, insurance, payments, and day-to-day front-desk operations while ensuring every family feels cared for and comfortable from the moment they walk in. This is an excellent opportunity for someone who enjoys working with children, thrives in a fast-paced environment, and wants to grow with a small, high-quality practice. **Key Responsibilities: *Patient Communication & Welcome* - Greet patients and families warmly; create a welcoming, child-friendly atmosphere - Answer multi-line phone calls promptly and with excellent etiquette - Provide clear, friendly information about office policies, appointments, and services - Follow up with patients via phone, email, or text for recalls, confirmations, and reminders *Scheduling & Operations* - Manage the clinical team’s appointment schedules efficiently - Schedule new patients, follow-ups, orthodontic adjustments, and emergency visits - Optimize the daily schedule to support production and patient flow - Coordinate with the clinical team to ensure smooth transitions between appointments *Insurance & Financials* - Verify insurance coverage and benefits - Collect fees and payments at the time of service - Process payments, issue receipts, and maintain accurate financial records - Submit and track insurance claims; follow up on unpaid or denied claims *Records & Administrative Support* - Register new patients and update patient records in our practice management system - Maintain organized, complete, and compliant patient files (digital and physical) - Handle incoming and outgoing correspondence, including emails and referrals - Assist with office inventory, supply ordering, and general administrative tasks - Support marketing efforts (e.g., social media, new patient outreach) when needed **Qualifications: - Previous front desk or reception experience, preferably in a dental, orthodontic, or pediatric setting - Strong understanding of dental/orthodontic insurance processes and billing (or willingness to learn) - Excellent communication skills with a warm, patient-centered approach - Comfortable working with children and their parents; calm under pressure - Proficient with computers, phones, and practice management software - Highly organized, detail-oriented, and able to multitask effectively - Professional, friendly, and reliable with a positive attitude **Schedule & Location: - Full-time, weekday schedule (details to be discussed) - Located in Lincoln Park, Chicago (easy access to public transportation) **What We Offer: - Competitive hourly pay based on experience - Supportive, collaborative team culture focused on quality care - Opportunity to grow within a high-quality pediatric/orthodontic practice - A clean, modern, child-friendly office environment **How to Apply: Please submit your resume and a brief note about your experience with patients, scheduling, and insurance through Indeed. We’d love to hear why you’re excited to join our Lincoln Park team! *** Join us in creating a positive experience for every patient while supporting our dedicated clinical team! We value energetic professionals committed to excellence in pediatric and orthodontic care—apply today to become an essential part of our vibrant healthcare family! Pay: $18.00 - $30.00 per hour Benefits: 401(k) Health insurance Work Location: In person

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