Receptionist/Administrative Assistant dental office - Westerville Dental Associates - Westerville, OH

Core Responsibilities The role balances customer service with detailed administrative and medical billing tasks: 1. Patient Experience & Management Greeting & Check-In: Welcoming patients, verifying demographic and medical history details, and confirming appointment times. Scheduling: Optimizing the daily calendar to balance doctor and hygienist workload while minimizing chair downtime. Patient Communication: Managing incoming calls, sending text/email reminders, and following up on unscheduled treatment plans. 2. Financials & Insurance Processing Insurance Verification: Verifying patient coverage and eligibility before scheduled procedures. Treatment Estimates: Calculating patient copays and out-of-pocket costs based on insurance fee schedules. Billing & Collections: Collecting copayments at check-out, processing credit payments, setting up payment plans, and submitting insurance claims. Benefits: 401(k) 401(k) matching Flexible schedule Health insurance Life insurance Paid time off Shift availability: Day Shift (Required) Ability to Commute: Westerville, OH 43082 (Required) Work Location: In person

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