Dental Front Desk Team Lead/ Assistant Office Manager - One Dental New Jersey - Edison, NJ

Assistant Front Desk Manager – Dental Office One Dental New Jersey | Edison, NJ Join One of New Jersey’s Fastest Growing Dental Practices Are you an experienced dental front office professional who loves creating exceptional patient experiences and helping lead a high-performing team? At One Dental New Jersey , we’re more than a dental office—we’re a modern, patient-centered practice built on integrity, teamwork, transparency, and outstanding service. We’ve grown to serve thousands of patients by delivering exceptional care while creating a workplace where our team enjoys coming to work every day. We’re looking for an organized, motivated, and positive Assistant Front Desk Manager who is ready to take ownership, help lead our front office, and grow with us. If you’re dependable, proactive, and take pride in excellence, we’d love to meet you. Position Summary The Assistant Front Desk Manager plays a key leadership role in ensuring the front office runs efficiently while delivering a five-star patient experience. This position supports the Front Desk Manager and Practice Owner with scheduling, team coordination, patient communication, insurance administration, collections, and daily operations. The ideal candidate is an experienced dental receptionist who is ready for the next step in their career. Responsibilities Patient Experience Welcome every patient with warmth and professionalism Deliver exceptional customer service from check-in through check-out Build long-term relationships with patients Resolve patient concerns professionally and compassionately Maintain our 5-star patient experience standards Scheduling & Productivity Optimize the doctor’s and hygienists’ schedules Fill cancellations and minimize downtime Confirm appointments using phone, text, and email Manage same-day treatment opportunities Monitor schedule efficiency and production goals Insurance & Financial Coordination Verify insurance benefits Submit and track insurance claims Explain treatment estimates and financial arrangements Collect patient payments and balances Follow up on outstanding insurance claims Treatment Acceptance Present treatment plans confidently Help patients understand recommended treatment Increase treatment acceptance through excellent communication Coordinate financing options when appropriate Schedule pending treatment Administrative Duties Answer multi-line phones Manage patient records Process referrals Handle incoming and outgoing correspondence Maintain HIPAA compliance Ensure accurate documentation Leadership Responsibilities Assist with daily front office operations Help train and mentor front desk team members Maintain office policies and workflows Support the Practice Owner with operational projects Help solve daily challenges proactively Foster a positive, team-oriented culture Qualifications Required Minimum 2 years of dental front office experience Experience with dental insurance verification Knowledge of PPO insurance plans Strong communication skills Excellent organizational abilities Professional appearance and attitude Ability to multitask in a fast-paced environment Strong computer skills Preferred Experience with Open Dental Treatment coordinating experience Leadership or supervisory experience Knowledge of insurance claims and collections Spanish or other bilingual abilities (a plus) We’re Looking For Someone Who Is Positive and energetic Friendly and compassionate Highly organized Detail-oriented Self-motivated Reliable Honest and accountable Calm under pressure Coachable Team-oriented Professional Growth-minded Solutions-focused Benefits We believe great team members deserve a great workplace. We Offer Competitive hourly pay (based on experience) Paid holidays Paid time off Employee dental benefits Career advancement into management Modern digital office with the latest technology Supportive, drama-free work environment Team outings and appreciation events Stable, growing practice with long-term career opportunities Why One Dental New Jersey? At One Dental New Jersey, we believe in treating patients like family while maintaining the highest standards of professionalism. We’re proud of our reputation for honest dentistry, transparent communication, and exceptional patient care. We also believe that taking great care of our team leads to taking even better care of our patients. If you’re looking for more than just another job—and want to become part of a practice where your work truly matters—we’d love to hear from you. Job Type Full-time Schedule Monday–Friday Every other Saturday. Pay: From $26.00 per hour Benefits: Dental insurance Health insurance Paid time off Vision insurance Experience: Dental office: 2 years (Preferred) Work Location: In person

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