Front Office / Dental Receptionist - Joyce Lam Dental - San Jose, CA

Job Type: Part-time (approx. 24–32 hours/week) Schedule: Wednesday, Thursday, Friday — 8:00 AM to 5:00 PM, plus 1–3 Saturdays per month, 8:00 AM to 5:00 PM About Us Joyce Lam Dental is an established general practice in the Cambrian area of San Jose. We use Open Dental for practice management. The Role You are the face of the practice. You'll greet and intake patients, keep the schedule accurate and full, walk patients through what they owe, and check them out cleanly. You'll work alongside a dedicated insurance coordinator who handles verification, pre-authorization submissions, and claims processing behind the scenes . Your job is to make sure every appointment is properly closed out in Open Dental so nothing falls through the cracks, and that everything is in place before the patient sits down. What You'll Do Front Desk & Patient Care Greet and check in patients; answer phones and respond to voicemails and texts Intake new patients: collect subscriber and insurance information, determine visit type, and create the chart in Open Dental Import completed patient forms into Open Dental and verify accuracy Review out-of-pocket costs with patients, collect copays, and process payments at checkout Provide post-op instructions and handouts Checkout & Open Dental Workflow Complete the appointment in Open Dental after each visit and generate the claim so completed work doesn't sit unbilled Create pre-authorization requests for newly planned treatment so our insurance coordinator can submit them Keep treatment plans clean and organized in the chart No insurance expertise required for these steps — they're a documented sequence in Open Dental, and we'll train you on it Scheduling Schedule, reschedule, and confirm all appointment types — hygiene recalls, restorative, surgical, follow-ups, and post-op checks — using the correct appointment type, length, and timeline for each Manage the recall list and reach out to patients who are due Fill cancellations and keep the schedule productive Pre-Visit Checks Run through the next day's schedule and confirm that eligibility, benefits, and pre-authorizations are on file for every patient Flag anything missing or expired to our insurance coordinator so it can be resolved before the appointment Read a received pre-authorization and correctly identify the approved procedures and the patient's out-of-pocket portion, so you can explain it clearly at check-in Office Operations Sort and process incoming mail, packages, and supply deliveries Receive and log incoming lab cases in Open Dental; label cases and link them to scheduled appointments Scan paper documents with a desktop scanner and file them into the correct patient chart folders Complete routine chart cleanup and filing during downtime What We're Looking For 1+ year of dental front office experience Available Wednesday–Friday plus 1–3 Saturdays per month Experience with Open Dental or a similar practice management system Comfortable with computers, scanners, and digital filing Detail-oriented and reliable Follows written procedures consistently and asks rather than guesses Warm, professional, and calm with patients Bilingual a plus — Mandarin or Cantonese preferred; Spanish or Vietnamese also helpful Benefits 401(k) with 3% employer contribution — we contribute 3% of your pay whether or not you contribute your own, starting after 12 months of employment Reduced-cost dental treatment for employees Pay: $20.00 - $25.00 per hour Benefits: 401(k) Flexible schedule Free parking On-the-job training Work Location: In person

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