Dental Patient Coordinator - Reynolda Smiles Family Dentistry - Winston Salem, NC

We are in search of someone with a positive, caring and friendly attitude to join our amazing team as Dental Patient Coordinator. Key Responsibilities: Manage a multi-line phone system, including scheduling, rescheduling, and confirming appointments Ensure provider schedules are filled and optimized for productivity Gather and update patient personal and insurance information Clearly present and explain treatment plans, helping patients understand the clinical need and value of recommended care Confidently guide patients toward accepting treatment by addressing concerns, discussing financial options, and building trust Identify patient needs, motivations, and barriers to treatment, and tailor conversations to support case acceptance Verify insurance coverage and eligibility, updating systems as needed (Denticon experience preferred) Enforce financial policies by collecting payments and accurately entering transactions Maintain accurate patient records and ensure all required documentation is complete Support a clean, organized, and welcoming office environment Assist with additional administrative duties to ensure smooth daily operations Skills & Attributes: Strong ability to communicate, influence, and build rapport with patients Proven success in presenting and closing dental treatment plans High emotional intelligence with the ability to understand patient concerns and needs Strong organizational, planning, and multitasking abilities Excellent customer service skills and a patient-first mindset Positive attitude and professional demeanor Ability to thrive in a fast-paced, goal-oriented environment Detail-oriented and dependable Comfortable using computers and dental software systems Qualifications: High School Diploma or GED 2–3 years of experience in a dental front desk or treatment coordinating role Must be available to work full-time, Monday through Friday DENTAL OFFICE EXPERIENCE REQUIRED. Bilingual a plus Hours: Monday thru Thursday 8 am - 5 pm Friday 8 am -2 pm Benefits: Health Insurance Retirement Paid Holidays Paid Time Off Potential Monthly bonus Free dental for employee, spouse and children (up to age 22) Uniforms Please send your cover letter and resume for review. If we feel you are a good fit, you can expect an in-person interview and a working interview. We look forward to meeting you! Pay: $17.00 - $20.00 per hour Benefits: Employee discount Health insurance Paid time off Retirement plan Work Location: In person

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