Experienced Dental Front Desk / Patient Coordinator Wanted! - Mount Hope Family Dentistry - Lansing, MI

Monday–Thursday | 8:00 AM–4:30 PM | No Fridays We are looking for an experienced, confident, and personable Dental Front Desk / Patient Coordinator to join our team! If you have previous experience working in a dental office, understand the flow of a busy practice, and are comfortable discussing treatment, insurance, and financial arrangements with patients, we would love to meet you! What You’ll Be Doing Welcoming patients and creating a friendly, positive experience Managing a busy dental schedule, including scheduling, confirming, and rescheduling appointments Answering phones and handling patient questions professionally Presenting treatment plans and confidently explaining recommended treatment Discussing treatment costs, insurance coverage, and patients’ financial responsibilities Verifying dental insurance benefits and assisting with insurance-related questions Handling pre-authorizations and treatment estimates Collecting payments and maintaining accurate patient accounts Following up with patients who have unscheduled or incomplete treatment Coordinating referrals with specialists and other dental offices Maintaining accurate patient records Communicating effectively with doctors, hygienists, assistants, and the rest of the team Helping keep the front office organized and running smoothly Providing excellent customer service from the first phone call through the patient's entire visit What We’re Looking For Previous dental front-office experience is required. We are looking for someone who is: Experienced and knowledgeable in dental front-office operations Comfortable with dental insurance and treatment estimates Confident presenting treatment plans and discussing fees with patients Professional, friendly, and compassionate Organized and detail-oriented Excellent at communicating with patients and team members Comfortable multitasking in a fast-paced environment Reliable, responsible, and able to work independently A positive team player who genuinely enjoys helping patients Our Schedule Monday–Thursday ⏰ 8:00 AM–4:30 PM No Fridays! We offer a consistent four-day workweek in a professional, supportive dental office where teamwork and excellent patient care are important to us. If you are an experienced dental front-office professional looking for a great Monday–Thursday opportunity, we would love to hear from you! To apply: Please send your resume to hopedentalpllc@gmail.com or contact us at 517-482-8466. Pay: $20.00 - $25.00 per hour Benefits: 401(k) 401(k) matching Health insurance Paid time off Experience: Front desk: 2 years (Required) Work Location: In person

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