Private Scottsdale Practice Seeing Front Office, Patient Care Coordinator

We’re Growing Our Team! 🦷✨

Woodruff Dental is looking for a friendly, organized, and patient-focused Patient Care Coordinator to join our front office team! We’re searching for someone who loves connecting with people, thrives in a team environment, and understands that a great patient experience starts the moment they call to schedule their first appointment.

If you’re someone who brings a positive attitude, strong communication skills, and a genuine desire to take great care of patients, we’d love to meet you!

Office Hours:

Monday - Thursday:   7:00 am - 5:00 pm 

Friday:                         8:00 am - 2:00 pm

Schedule        

This is a 4-day work schedule that alternates with the rest of the front office team! Currently we alternate every other week working Monday through Thursday and then Tuesday through Friday the next week, and so on and forth. This schedule gives you a 4-day weekend every other weekend! 

However, we're flexible! If alternating weeks won't work, the schedule would then be Monday - Thursday and the team would alternate opening/closing. 

About The Role

As our Patient Care Coordinator, you’ll be at the center of the patient experience and an important part of keeping our day running smoothly. You’ll be the first friendly face patients see when they arrive, the person who helps guide them through their visit, and often the last person they interact with before they leave.

This is an active, hands-on front office position that requires someone who can genuinely connect with people while confidently managing multiple responsibilities. Throughout the day, you’ll greet and check in patients, answer phones, emails, and text messages, coordinate appointments, verify insurance eligibility and benefits, collect payments, review and audit upcoming appointments, check patients out, and help them understand and move forward with recommended treatment.

You’ll also work closely with our doctors, hygienists, assistants, and administrative team to ensure patients are prepared for their appointments, information is accurate, treatment and financial expectations are clearly communicated, and important details don’t fall through the cracks.

We’re looking for someone who can balance warmth with efficiency. Someone who notices when a patient walks through the door—even when the phone is ringing. Someone who can confidently discuss treatment and finances, stay organized when several things need attention at once, and follow through without needing to be reminded.

What You’ll Do

• Welcome patients and provide a warm, professional check-in and check-out experience
• Answer and manage incoming phone calls, emails, and text messages
• Schedule appointments and help maintain a productive, well-coordinated schedule
• Review and audit upcoming appointments for accuracy and preparedness
• Verify dental insurance eligibility and benefits
• Communicate insurance estimates and patient financial responsibility
• Collect payments and accurately manage patient transactions
• Present and coordinate recommended treatment and assist patients with scheduling their care
• Communicate effectively with the clinical and administrative teams throughout the day
• Maintain accurate patient information and documentation
• Anticipate needs, follow through on outstanding items, and help prevent details from falling through the cracks
• Jump in and support the team wherever needed to create an exceptional patient experience

Benefits

• Bonus Structure (typically ranges from $1-$4 more per hour worked)

• 401K w/ Match Options (Up to 4% match)

• Medical Reimbursement Program (Earn $1.54 per hour worked)

• PTO after 1 year with increase at 3 years

Pertinent Technology

• Dentrix 

• Dexis

• Dental Intelligence Engagement (patient forms, texting, appt confirmations, etc)

• Vyne Claims Processing

• Email

• Invisalign

• iTero

• Camera

About Woodruff Dental

Woodruff Dental is a well-established, privately owned dental practice in Scottsdale, Arizona, led by Dr. Gabriel Woodruff and Dr. Brian Callaway. We’re a busy, comprehensive practice with two doctors, typically two to three hygienists providing care each day, and an experienced clinical and administrative team working together to create an exceptional experience for our patients.

We take pride in providing high-quality dentistry in an environment that is professional, organized, welcoming, and personal. Our patients are never treated like numbers, and neither are our team members. We believe great dentistry starts with great communication, attention to detail, and people who truly care about the experience they create for others.

Our team works hard, supports one another, and takes pride in doing things the right way. We value positivity, accountability, initiative, and a willingness to jump in and help when needed. We’re continually looking for ways to improve—not just for our patients, but for the people who work here every day.

We’re looking for someone who wants more than just a front office job. We want someone who enjoys connecting with people, takes ownership of their role, notices the little things, and wants to become an important part of a practice and team they can be proud of.

If you’re dependable, personable, organized, and genuinely enjoy taking care of people, we’d love to meet you.