Dental Receptionist / Treatment Coordinator - STONEWALL DENTAL ASSOCIATES - Manassas, VA

Stonewall Dental Associates is seeking an experienced Dental Front Desk / Treatment Coordinator to join our growing, high-volume, multi-specialty practice. We provide general, pediatric, periodontal, orthodontic and implant dentistry in one convenient location. This is a key patient-facing and administrative role for a confident dental professional who can manage a busy front desk, guide patients through treatment and financial decisions, and help with dental insurance claims and billing. This is not an entry-level position. Candidates must have at least three years of hands-on dental billing and insurance claims experience, along with experience working in a busy dental practice. Key ResponsibilitiesFront Desk and Scheduling Welcome patients with professionalism, warmth and confidence. Manage patient check-in and check-out efficiently. Answer incoming calls, respond to patient inquiries and schedule appointments. Maintain a productive schedule by confirming appointments, filling cancellations and following up with overdue patients. Verify and update patient demographics, insurance information and required documentation. Collect copayments, deductibles and outstanding patient balances. Maintain an organized, welcoming reception area. Treatment Coordination and Case Acceptance Present treatment plans clearly and confidently. Help patients understand recommended treatment, insurance benefits, estimated out-of-pocket costs and scheduling requirements. Discuss payment arrangements and third-party financing options, including CareCredit and Cherry. Follow up consistently on unscheduled and incomplete treatment. Help patients overcome financial and scheduling barriers to receiving needed care. Coordinate with doctors and clinical team members to create a seamless patient experience. Track treatment opportunities and maintain accurate follow-up notes. Dental Billing and Insurance Verify dental insurance eligibility, benefits, limitations and frequencies. Accurately prepare and submit dental insurance claims. Ensure claims include appropriate documentation, narratives, radiographs and attachments. Review electronic remittance advice and explanations of benefits for accuracy. Post insurance payments and adjustments accurately. Monitor outstanding claims and insurance aging reports. Follow up on delayed, denied, rejected or underpaid claims. Correct and resubmit claims when necessary. Submit appeals and additional documentation to insurance carriers. Assist patients with insurance and billing questions in a clear, professional manner. Review patient accounts and help resolve outstanding balances. Maintain accurate financial and insurance information within CareStack. Required Qualifications Three to five years of prior dental administrative experience in a large, high-volume dental office. At least three years of direct dental billing and insurance claims experience. Strong knowledge of dental terminology, procedures, CDT codes and insurance billing processes. Experience with insurance verification, claim submission, claim follow-up, denials, appeals, payment posting and aging reports. Prior front desk, scheduling and treatment coordination experience. Ability to confidently discuss treatment costs, patient balances and financial arrangements. Excellent communication, organization and multitasking skills. Ability to remain professional, accurate and patient-focused in a fast-paced environment. Strong attention to detail and consistent follow-through. High school diploma or equivalent. Proficiency with computers, scanners and standard office equipment. Preferred Qualifications Experience using CareStack dental practice management software . Experience in both general dentistry and dental specialties. Familiarity with orthodontic, periodontal, pediatric and implant treatment. Experience with CareCredit, Cherry or similar patient-financing platforms. Bilingual English/Spanish communication skills. What We Offer Competitive compensation based on experience. Health insurance. 401(k) Paid time off and paid holidays. A collaborative, team-focused work environment. The opportunity to grow with an established multi-specialty dental practice. Physical Requirements Ability to sit, stand and walk for extended periods. Ability to use computers and standard office equipment throughout the workday. Ability to lift up to 25 pounds when needed. Job Type: Full-time Schedule: Monday–Friday Work Location: In person in Manassas, Virginia To be considered, please submit your résumé and include details regarding your dental billing, insurance claims, treatment coordination and dental software experience. Job Type: Full-time Pay: $20.00 - $25.00 per hour Benefits: 401(k) Health insurance Paid time off Work Location: In person

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