Orthodontic Treatment Coordinator - Rivercrest Orthodontics - Rochester Hills, MI

ORTHODONTIC TREATMENT COORDINATOR Preferably 1 year of experience as a Dental Chairside Assistant , ideally in orthodontics. Experience & Training Dental or orthodontic experience, including X-rays and digital scanning , is preferred but we can train you. We will provide training to help you become confident in both the clinical side of the position and the complete patient journey—from first contact to New Start. Experience in sales or customer service is a plus. We value consultative skills—not aggressive selling. We are looking for someone who enjoys helping people , communicates well, learns quickly, and follows through. You will guide patients from their first contact with our practice to the moment they confidently begin treatment. WHAT YOU'LL DO Connect with leads and build trust from the first contact. Welcome new patients and guide them through their consultation. Take X-rays and digital scans and prepare patient records. Be the bridge between the doctor and the patient , helping patients understand their treatment and next steps. Answer questions and handle objections with empathy . Present financial and insurance options. Facilitate case acceptance and scheduling . Be consistent with follow-up until the patient is ready to make a decision. Keep financing, insurance, scheduling, and follow-up organized. Turn consultations into New Starts through education, guidance, trust, and follow-up. WHAT WE'RE LOOKING FOR Genuine Desire to Help People — You enjoy helping people find solutions. Positive Attitude & Willingness to Learn — You welcome training, feedback, and new challenges. Get-It-Done Mindset — You take responsibility, follow through, and make things happen. Strong Communication — You listen, connect with patients, and communicate clearly and empathetically. Treatment Guidance & Case Acceptance — You can educate patients, clarify their options, handle concerns, and guide them toward a confident decision. Consistent Follow-Up — You stay organized and don't let opportunities fall through the cracks. Comfort Discussing Money — You can confidently discuss costs, payments, financing, and insurance. WHY WORK WITH US? We are more than specialists in Orthodontics and TMD. We are a team where everyone plays a part, works in harmony, and together we create something you can actually see: our patients' smiles. WHAT YOU GET Pay: $20–$25/hour Bonus: Performance-based escalating bonus Paid Sick Time Employee Discount Training & Growth SCHEDULE Monday through Friday: 9:00 a.m. – 5:00 p.m. On doctor days, we start at 8:30 a.m. THE PERSON WE'RE LOOKING FOR COMMUNICATE → EDUCATE → GUIDE → FOLLOW UP → CASE ACCEPTANCE → NEW START You don't need to know everything on your first day. You do need to want to learn, care about people, follow through, and have the determination to get things done. Pay: $20.00 - $25.00 per hour Benefits: 401(k) Employee discount Opportunities for advancement Paid sick time Paid training Experience: Chairside assisting: 1 year (Required) Work Location: In person

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