Experienced Dental Treatment Coordinator / Front Office Lead - Dental Designs of Plantation - Plantation, FL

Be the Person Our Patients Remember Dental Designs of Plantation is looking for an exceptional Dental Patient Coordinator / Front Desk professional to join our growing practice. For us, the front desk is not simply where patients check in. It is where relationships begin. We're looking for someone who knows dentistry, understands how a successful dental office operates, and has the personality, professionalism, and experience to make patients feel genuinely welcomed and cared for. A minimum of 2 years of dental office experience is REQUIRED. This is an experienced position. Candidates without at least two years of professional dental office experience will not be considered. Spanish speaking is strongly preferred. The Person We're Looking For You know how to connect with patients. You can welcome someone walking through the door, confidently handle a busy phone line, coordinate a complicated schedule, answer questions about insurance, and communicate with the clinical team — all while remaining warm, organized, and professional. You're someone who remembers names, follows through, notices when something needs attention, and doesn't wait to be asked to solve a problem. Most importantly, you genuinely enjoy working with patients. Our ideal candidate is: Warm, outgoing, and naturally personable Professional, polished, and articulate Experienced in a dental front office Confident communicating with patients in person and by phone Highly organized and detail-oriented Comfortable managing multiple priorities Knowledgeable about dental terminology and procedures Familiar with dental insurance and PPO benefits Comfortable discussing treatment, scheduling, and patient financial responsibilities Proactive about patient follow-up Dependable, accountable, and team-oriented Calm and solutions-focused when the office gets busy Someone who takes ownership of the patient experience Bilingual English/Spanish is strongly preferred. What You'll Do As our Dental Patient Coordinator, you will be an important connection between our patients, doctors, hygienists, assistants, and administrative team. Your responsibilities will include: Welcoming and checking in patients Creating a warm, professional patient experience from arrival through checkout Answering incoming calls and communicating professionally with new and existing patients Scheduling and confirming appointments Managing the dental schedule efficiently and proactively Coordinating appointments based on treatment needs and provider availability Helping patients understand their next steps and recommended treatment Discussing estimated patient portions and financial responsibilities Verifying insurance eligibility and benefits Understanding PPO dental benefits, deductibles, annual maximums, frequencies, limitations, and exclusions Helping patients understand their dental benefits without overpromising coverage Following up with patients regarding appointments and outstanding treatment Helping reactivate patients who are overdue for care Maintaining accurate patient information and documentation Working in Dentrix to manage patient and scheduling information Communicating closely with doctors and the clinical team Helping maintain smooth patient flow throughout the day Addressing patient questions and concerns with professionalism and compassion Supporting an organized, efficient, and positive front office Experience & QualificationsRequired Minimum 2 years of professional dental office experience Working knowledge of dental terminology and procedures Experience working in a dental front-office environment Experience with dental scheduling and patient communication Understanding of dental insurance and PPO benefits Strong computer and administrative skills Excellent verbal and written communication Exceptional organization and attention to detail Professional and compassionate approach to patient care Strongly Preferred Spanish speaking / bilingual English and Spanish Dentrix experience Experience with insurance verification and benefit breakdowns Experience discussing treatment and patient financial responsibility Experience with treatment follow-up and unscheduled treatment Previous Patient Coordinator, Dental Front Desk, Dental Receptionist, Scheduling Coordinator, or Treatment Coordinator experience This Is More Than a Reception Position The right person for this role understands that a successful dental front office isn't just answering phones and filling openings on a schedule. It's understanding the patient behind the appointment. Maybe someone is nervous about treatment. Maybe they're confused about their insurance. Maybe they've been putting off care for months. Maybe they need help understanding what happens next. How you communicate can completely change that patient's experience. We're looking for someone who can listen, explain, reassure, organize, follow through, and help patients feel confident about their care. You should also understand the business of dentistry — the importance of a productive schedule, patient retention, treatment follow-up, accurate information, strong communication, and teamwork. Why Dental Designs of Plantation? Dental Designs of Plantation is an established and growing South Florida dental practice focused on comprehensive care, personalized attention, and long-term patient relationships. We want our patients to feel like they are known here — not like another name on the schedule. That requires an exceptional clinical team and an exceptional front office team. We're looking for someone who wants to grow with the practice, take ownership of their role, build relationships with our patients, and become a trusted part of our team. What We Offer Competitive compensation based on experience Established and growing dental practice Supportive, team-oriented work environment Opportunity for increased responsibility Opportunity for advancement within a growing dental organization Long-term career potential for the right candidate A position where your communication, initiative, and patient relationships genuinely matter Ready to Join Us? If you have at least 2 years of dental office experience , love working with patients, understand how a dental front office operates, and want to become an important part of a growing Plantation practice, we'd love to hear from you. Spanish-speaking candidates are strongly encouraged to apply. Work Location: In person — Plantation, FL Please submit your resume through Indeed. Pay: $25.00 - $30.00 per hour Benefits: Employee discount Flexible schedule Health insurance Experience: DENTAL : 3 years (Required) Work Location: In person

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