Front Desk & Insurance Coordinator

SmileHaus Orthodontics | South Pasadena, CA

Are you warm, organized, dependable, and experienced with dental insurance? SmileHaus Orthodontics is looking for an exceptional Front Desk & Insurance Coordinator to become an important part of our patient-centered team.

At SmileHaus, we believe every interaction matters. From the first phone call to the final smile, our front office helps create an experience that is welcoming, professional, and genuinely caring. We are seeking someone who enjoys helping people, communicates confidently, and knows how to keep a busy orthodontic office running smoothly.

What You’ll Do

• Welcome patients and families with warmth and professionalism
• Answer phones, respond to inquiries, and schedule appointments
• Verify dental and orthodontic insurance benefits accurately
• Prepare and submit insurance claims and preauthorizations
• Follow up on outstanding claims, payments, and insurance aging
• Clearly explain insurance benefits and patient financial responsibilities
• Present treatment fees and financial arrangements with confidence and sensitivity
• Collect and post payments accurately
• Maintain organized patient records and front-office systems
• Coordinate with the clinical team to support an efficient daily schedule
• Help create the exceptional experience our patients expect from SmileHaus

What We’re Looking For

• Previous dental or orthodontic front-office experience
• Strong knowledge of dental insurance verification, claims, and follow-up
• Excellent communication and customer-service skills
• Professional, polished, and friendly demeanor
• Strong attention to detail and follow-through
• Ability to multitask while remaining calm and organized
• Confidence discussing treatment fees and financial arrangements
• Dependability, initiative, and a team-oriented attitude
• Orthodontic experience is strongly preferred

The Right Person for SmileHaus

You take pride in your work, notice the details, and treat every patient with kindness and respect. You are proactive, accountable, and comfortable taking ownership of insurance matters from verification through payment. Most importantly, you want to be part of a team that values excellent care, positive relationships, and beautiful results.

If you are looking for a professional home where your experience and contributions will be appreciated, we would love to hear from you.

To apply: Please submit your résumé along with a brief introduction explaining why you would be a great fit for SmileHaus Orthodontics.

SmileHaus Orthodontics
Creating confident smiles through exceptional care and meaningful connections.