Pediatric Dental Receptionist / Patient Experience Coordinator - Drs. Park, Perlman & Koidin - Lynnfield, MA

About Us At Broad Smiles Pediatric Dentistry and Orthodontics, we are dedicated to providing exceptional, compassionate care to our patients and their families. We pride ourselves on a high-energy, structured clinic culture where our team is valued just as much as our patients. We are looking for a Patient Concierge who naturally thrives on delivering premium customer service and finds deep satisfaction in seeing complex tasks through to completion. The Role We are looking for a true hospitality superstar. Your ability to build trust with parents and create a premium, welcoming environment is our top priority. Our ideal candidate naturally smiles through the phone, takes ownership of the patient experience, and ensures every family feels like a VIP from the moment they walk through our doors. Who You Are A Hospitality Expert: You understand that small details matter. You anticipate needs, remember faces, and create a warm, concierge-level experience for parents and high energy for kids. The Voice of Our Practice: You have a highly professional demeanor, managing a multi-line communication system with grace without letting a fast-paced environment rattle your positive energy. A Meticulous Organizer: You have incredible attention to detail and take pride in following through on every scheduling and insurance detail so nothing slips through the cracks. Growth-Minded & Accountable: You thrive in an environment that values collaborative teamwork, clear operational processes, and continuous professional growth. What You Will Do Serve as the dedicated first point of contact, providing a welcoming and seamless check-in/check-out experience. Expertly manage communications, direct incoming calls, and answer parent inquiries with absolute professionalism. Coordinate complex scheduling blocks to manage time and provider flow effectively across a busy practice. Requirements 2+ years of experience in a high-touch customer service, luxury hospitality, or medical/dental front office role. Exceptional interpersonal skills, polished phone etiquette, and a proactive problem-solving mindset. Preferred (But Not Required) Familiarity with Open Dental software, Flex, or Mango Voice. Previous experience in pediatric dentistry or orthodontics. Compensation & Benefits Health Insurance (75% employer paid) 401(k) with company match Paid Time Off (PTO) and paid holidays Uniform allowance, continuing education, and monthly team lunches Job Type: Full-time Pay: $20.00 - $26.00 per hour Benefits: 401(k) 401(k) matching Employee discount Health insurance Paid time off Professional development assistance Vision insurance Ability to Commute: Lynnfield, MA 01940 (Required) Work Location: In person

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